Medical Operations Nurse Specialist

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

We are seeking a proactive and highly organised Medical Operations Nurse Specialist to support the MSC Medical Operations and Crew Services teams by coordinating medical care for crew members requiring shoreside treatment.

In this role, you will provide guidance to onboard medical teams while ensuring the smooth transition and continuity of care for crew members disembarked for medical reasons.

Acting as a key link between shipboard medical staff, crew services, and shoreside healthcare providers, you will manage medical cases, monitor treatment progress, and help ensure timely and effective medical support.

You will play an essential role in optimising shoreside medical operations, maintaining clear communication between stakeholders, and ensuring that crew members receive the highest standard of coordinated care throughout their medical journey.

This is an exciting opportunity to contribute to the wellbeing of crew members while supporting the operational excellence of a global maritime organisation.

Your Impact

Crew Medical Case Management

• In conjunction with the Manager of Medical Operations, coordinate the medical case management process for crew members disembarked due to illness or injury.
• Liaise with medical providers, insurance partners, and internal departments to ensure timely and appropriate care.
• Monitor recovery progress and facilitate return-to-work planning in collaboration with Crew Services and Occupational Health.
• Maintain accurate and up-to-date documentation of crew medical cases using electronic health record systems.

Operational and Crisis Support

• Collaborate with the Maritime Support Centre as needed to manage medical incidents and participate in the Emergency Group Ashore during major crises.
• Collaborate with Public Health colleagues to provide operational support during communicable disease outbreaks, including contact tracing, reporting, and coordination of isolation protocols

Cost Control and Efficiency

• Assist in tracking and analyzing shoreside medical costs, identifying trends and opportunities for cost containment.
• Support the implementation of vendor management strategies and preferred provider networks

Training and Development

• Develop and deliver training programs for shipboard nurses, paramedics, and medical administrators in collaboration with the Manager of Medical Education and Performance

Field Support and Investigations

• Travel to vessels as required to support investigations, conduct training, and assist with significant medical incidents or audits.

Project Participation

• Collaborate on special projects and initiatives as assigned by the Director of Medical Operations, including digital health integration and crew wellness programs.

Your Journey so far

We are looking for an expereinced Registered Nurse (RN) or equivalent clinical professional, with experience in case management or occupational health, with exposure to maritime medicine or the cruise industry, who also possesses a strong understanding of international healthcare systems and medical repatriation logistics. 

Your Essentials

• Registered Nurse or equivalent clinical qualification with experience in case management or occupational health.
• Experience in maritime medicine or the cruise industry is an advantage.
• Strong understanding of international medical systems and repatriation logistics.
• Proficiency in Microsoft Office Suite, especially Excel.
• Familiarity with electronic health record platforms and digital data tools such as Power BI is an advantage.
• Excellent communication and organizational skills.
• Minimum B2 level English proficiency; additional languages are a plus.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!