Internal Sales Supervisor

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The Internal Sales Supervisor is responsible for leading and developing a team of Personal Vacation Consultants, ensuring high productivity, sales performance, and service excellence. This role focuses on coaching, performance management, and aligning the team with business objectives to consistently reach sales targets while delivering  great customer experience across all interactions

Your Impact

• Monitor team members’ phone calls and WhatsApp interactions daily to ensure compliance with standards of handling, productivity, quality requirements and sales objectives.
• Provide ongoing guidance, support, and product knowledge to the team.
• Coach, motivate, and develop team members to maximize sales results and customer satisfaction.
• Assist the Sales Director in coordinating and executing special projects and departmental initiatives.
• Maintain accurate records related to performance metrics, attendance, and employee accruals.
• Communicate effectively, both verbally and in writing, with managers, peers, and direct reports.
• Deliver training and continuous development on sales techniques, customer service, and operational processes.
• Oversee the department’s reservations processes, ensuring accuracy of bookings, payments, and related information.
• Analyze performance reports and KPIs to identify opportunities for improvement and implement action plans.
• Work alongside BI Specialist to present performance KPIs during weekly, monthly and quarter sales meetings.
• Foster high-performance culture focused on results, teamwork, and customer excellence.

Your Journey so far

• Excellent verbal and written communication skills in Portuguese and English.
• Bachelor’s Degree or equivalent professional experience.
• Proficiency in Microsoft Outlook, Word, and Excel, with solid computer literacy.
• Previous experience in sales supervision, call center operations, or team leadership roles.

Your Essentials

• Strong organizational, planning, and time management skills.
• Proven track record of achieving sales targets and performing well under pressure.
• Strong analytical skills with the ability to interpret reports and performance data.
• Demonstrated leadership skills with the ability to motivate teams and drive high performance.
• Customer-focused mindset with commitment to delivering exceptional service experience.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!