Purser / Guest Service Associate (GSA)

Employer: CARNIVAL CRUISE LINES www.carnival.com

Basic Functions:

The Purser is responsible to display first-rate guest service at Front Desk and ensure all of the guests needs are attended to in a prompt & friendly manner.

Responsibility and authority

He/she will be responsible for:

• Working scheduled Front Desk shifts; maintain service and hospitality standards to all guests by extending information as warranted and following up on requests as needed.
• Perform cash handling duties, as required in working Front Desk and sail/sign windows in a manner consistent with established policies and procedures.
• Register guests for sail/sign program.
• Log all complaints and concerns from guests into the onboard incident report. Follow up with guests to ensure maximum guest service.
• To provide guest with accurate information on all shore excursions provided by company, this means actually taking part and going on all tours to become familiar with the excursions.
• Be outgoing & project a friendly & fun demeanor at all times. We sell fun & smiling and friendliness is paramount to any shipboard position. 7 days a week.
• To perform all other duties as assigned by Chief Purser of First Purser.