Chef de Rang m/f

JOB DESCRIPTION - PORTUGAL CHEF DE RANG m/f
(PORTUGUESE CONTRACT)

PURPOSE OF POSITION

To ensure a friendly and professional service in the restaurant, bar, lounge and the sundeck to the fullest satisfaction of our guests and in accordance with Viking Standards and Operating Procedures.

Your Responsibilities

This document is not a definite overview of the expected responsibilities, tasks and duties. Items can be added in the future accordingly. The holder of this statement can be asked to take on other tasks in addition of the ones stated on the paper.

• Professional welcoming and sales orientated service in restaurant, bar, lounge and on the sundeck
• Fully responsible for the correct use of the MXP WOS (Wait Order System)
• Operation of all PSO procedures according to company standards
• Execution of all F&B activities including functions and special events as laid out by management
• Quality control of the lunch setups in the restaurant and lounge
• Ensuring highest level of cleanliness within restaurant, bar, pantry, lounge, sundeck in accordance with HACCP standards            
• Inventory according to company procedures, correct storage of stock; establishing of par levels
• Preparation of opening and closing ships at start and end of season
• Assistance in other departments upon instruction from supervisors (as required)
• Active participation in onboard training programs
• Luggage duty on embarkation and disembarkation day, and participation in loadings
• Following the Wait Order System (WOS) procedures
• Participate in the departmental “Daily Reunion”
• Ability to effectively and professionally deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict
• Participating in the daily menu presentation

TEAMWORK

• Outstanding flexibility: must be able to work different times of the day, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of Viking

PRODUCT KNOWLEDGE

• Be fully proficient and knowledgeable about the F&B Operations, including but not limited to menu cycle, function sheets, wine menu, whisky menu, bar menu and suite amenity program
• Become knowledgeable about all itinerary-related ports of call and shore excursions
• Full knowledge of the daily program
• Ensure excellent knowledge about the SSPB program

KPI PERFORMANCE

• Positively contribute in achieving / succeeding the KPI goals (quality and financial) for the Restaurant, and the entire Food and Beverage Department
• Strong motivation to achieve the company goals and objectives

SECURITY

• Full knowledge about safety & security procedures
• Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company

Your Profile

• Minimum High School diploma. Degree with hospitality focus in addition preferred
• Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the bar operation
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills
• Must be able to deal correctly with confidential information and must be discrete
• Must be well groomed and maintain impeccable hygiene standards
• Extensive walking required and ability to stand on feet for a long time
• Hours may vary based upon organizational needs and operational demands
• Guest focused, service oriented, positive personality and professional appearance
• Flexible and stress resistant, team player, shows commitment
• Extensive wine – and bar knowledge

Guidelines and Regulations

• Implement PSO policies, procedures, standards, as laid out by the management
• Ensure appropriate appearance and clothing according to the updated grooming standards
• The company reserves the right to change/extend this job description if necessary at any point of time during her/his employment

Position: Chef de Rang

Supervisor: Maître D’Hotel

Gives instructions to: Restaurant –and Bar Crew

Receives instructions from: Maître D’Hotel, Hotel Manager, Corporate Operation Manager, Corporate Chef