Butler (m/f) - MSC Cruises - German speaking

Discover a world of opportunities …
… become one of our masters of the sea!

MSC Cruises, part of the Mediterranean Shipping Company, is the market leader in Europe, including the Mediterranean, South America and South Africa, and sails year-round in the Mediterranean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, the Caribbean and French Antilles, South America, southern Africa, and Abu Dhabi, Dubai and Oman.

MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide. So far, more than €3m has been collected in voluntary guest donations.

MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. Its fleet comprises 13 modern ships: MSC Preziosa; MSC Divina; MSC Splendida; MSC Fantasia; MSC Magnifica; MSC Poesia; MSC Orchestra; MSC Musica; MSC Sinfonia; MSC Armonia; MSC Opera, MSC Lirica and MSC Meravgiliva.

Building our future together

• Over 15 million guests have discovered a world of luxurious emotions aboard our ships
• With the introduction of MSC Seaside in 2017 our fleet expansion is well underway and with a further 9 ships on order, including the revolutionary World Class project of four 200.000 GRT LNG-powered ships, we are actively looking to employ over 50.000 new crew over the coming years
• We pride ourselves on our diversity: our staff comes from more than 75 different countries and guests from over 187!

Become part of our exciting MSC Cruises family in one of our on-board departments and apply today as:

Butler (m/f) - German speaking

JOB PURPOSE

Under the direction of the Head Butler, the Butler builds a trusting relationship with and provides special and
personalised service to every MSC Yacht Club guest, anticipating their needs and ensuring maximum satisfaction.

KEY RESPONSIBILITIES

Provides a personalised, varied and professional guest service expected of a world-class butler service;

Greets guests upon arrival and helps them to settle in their cabins;

Assists guests with all needs throughout their stay (various bookings, packing and unpacking, laundry delivery, cabins decoration, etc.);

Provides concierge type services and accompanies guests on excursions if requested;

Observes guests’ routine to anticipate needs ensuring maximum satisfaction.

JOB REQUIREMENTS (skills, competencies, experience)

• Fluent English with a good knowledge of spoken German. Any additional European language is considered an advantage (Italian, Portuguese, Spanish and French);
• A diploma or a degree from an internationally certified hotel school;
• At least 3 years’ experience in a similar role in luxury hotels or resorts;
• Experience on a cruise ship is an advantage;
• Computer literacy;
• Good communication and interpersonal skills;
• Flexibility and outstanding customer care skills;
• STCW certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
• A recognised medical certification is required before starting to work on board.