Shore Excursion Host/ess - MSC Cruises - German speaking

Discover a world of opportunities …
… become one of our masters of the sea!

MSC Cruises, part of the Mediterranean Shipping Company, is the market leader in Europe, including the Mediterranean, South America and South Africa, and sails year-round in the Mediterranean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, the Caribbean and French Antilles, South America, southern Africa, and Abu Dhabi, Dubai and Oman.

MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide. So far, more than €3m has been collected in voluntary guest donations.

MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. Its fleet comprises 13 modern ships: MSC Preziosa; MSC Divina; MSC Splendida; MSC Fantasia; MSC Magnifica; MSC Poesia; MSC Orchestra; MSC Musica; MSC Sinfonia; MSC Armonia; MSC Opera, MSC Lirica and MSC Meravgiliva.

Building our future together

• Over 15 million guests have discovered a world of luxurious emotions aboard our ships
• With the introduction of MSC Seaside in 2017 our fleet expansion is well underway and with a further 9 ships on order, including the revolutionary World Class project of four 200.000 GRT LNG-powered ships, we are actively looking to employ over 50.000 new crew over the coming years
• We pride ourselves on our diversity: our staff comes from more than 75 different countries and guests from over 187!

Become part of our exciting MSC Cruises family in one of our on-board departments and apply today as:

Shore Execursion Host/ess - German speaking

JOB PURPOSE

In line with the department guidelines and under the supervision of the Shore Excursion Manager,
the Shore Excursion Hot / Hostess uses different selling techniques to promote excursions to our guests in order to achieve highest revenue possible.

KEY RESPONSIBILITIES

• Delivers high standards of service in regards to excursions’ bookings and sales, private shore activities and disembarkation arrangements;
• Provides guests with ports and tours information;
• Executes the back office administrative tasks;
• Escorts the groups and supervises local tour operators during the excursions;
• If necessary, supports local tour guides with language translations;
• Handles guests’ complaints and queries.

JOB REQUIREMENTS

• Fluent English, oral and written and 3 additional European languages are required (Italian, Portuguese, German, Spanish and French);
  
• High School certificate;
• At least 1 year experience in tourism industry or in customer facing roles;
• Previous experience in the cruise industry is a strong advantage;
• Experience in complaints management and selling techniques;
• Computer Literacy, knowledge of Publisher and Fidelio is an advantage;
• STCW trainings are compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
• A recognised medical certification is required before starting to work on board.