Tour Escort (Polish, German, English Speaker)

If your goal is to have a great career traveling around the World, this is your opportunity!!!
Join the Costa Cruises Crew coming onboard of Costa Cruises ships.

Job description:

The Tour Escort assures revenue targets achievements and Guest satisfaction on tour programs proposing tour packages during the cruise and assisting Guests on local excursions in adherence with Company’s safety standards.

Feels accountable for results. Is proactive and ready to take decisions up to own responsibility. Plans the work and monitors that results are achieved.
Is safety driven. Understands and respects rules. Is proactive and accountable for his/her safety behaviour. Promotes sustainability.
Puts Guests and internal clients at the center. Is service driven. Ensures an excellent service quality. Makes sure expectations are exceeded in line with brand positioning.
Communicates effectively; Works in team; Develops network; Adopts a transparent and respectful approach; Relates to others considering and respecting diversity.
Fully respects the Code of Business Ethics and Corporation standards; Always adopts an ethical approach in line with Company values.
Maximizes revenues for the tours area suggesting new opportunities in accordance with Tour Manager guidelines
Monitors Guest activities during excursions to ensure compliance with service standard and safety procedures
Establishes, develops and maintains relationships with Guests onboard and on tours to generate new business selling package tours in accordance with budgeted targets
Organizes back office activities and prepares all support material (ie. ticket, stickers, maps) before sightseeing to provide adequate organization at tours starting, and checks the correctness of the final disembarkation transfers assignments in accordance with Tour Manager guidelines and planning
Listens to Guest’s complaints (ie. sales, excursions) and informs the Tour Manager to find the appropriate solution, if needed, or assure other departments are punctually informed

Requirements:

• German, English, Polish B2 level are compulsory!
• Secondary School in tourism or languages
• Degree in languages tourism communication is highly appreciated Experience in Sales or Tour Operator is a plus

Offer:

If your goal is to visit the world in an active way and know people from different countries an cultures , this is your job!
You have the opportunity to join a the international team collaborating with Costa Cruises one of the worldwide largest company, which grows up consistently and employs 15,000 people. Further 3000 people will be employed in the next two years. A company which estimates his employees with large value.
Preparatory training course for successful candidates conducted by personnel from Ship Company ), and all .

Employees receive:

• Opportunity to join a real international team
• Accommodation
• Food and beverage
• Further trainings
• Farewell activities
• Medical assistance
• Internet discount

PLEASE NOTE: THIS OFFER IS FOR POLISH CITIZENS ONLY