Promotional Ambassador- Cruise ship Experience Required

Job Summary

The Promotional Ambassador drives guest traffic and sales within the Shipboard stores through excellent communication skills, enthusiasm, event promotion, and relationship building.

Duties and Responsibilities

• Understands promotional planner and event schedule to drive product sales and guest traffic.
• Partners with ship’s Cruise Director to identify cross-promotional opportunities and to promote scheduled shop promotions.
• Develops relationships with other shipboard vendors and cruise partner staff to execute events and drive guest traffic to the store.
• Works under the direction of the Shop Manager to drive traffic to stores and specific brands via events.
• Informs guests of special offers, new products, and promotions.
• Assist guests to find the goods and products they are looking for.
• Handles guests’ complaints and queries.
• Assists with stock control and inventory management, including stocking shelves with merchandise, receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.
• Reports discrepancies and problems to the supervisor.
• Keeps area tidy and clean, this includes hovering and mopping.
• Keeps up to date with special promotions and putting up displays.
• Maintains responsibility for the organization of the promotional storage locker.
• Prepares to multitask and take on additional duties as needed (including vessel safety duties).

Required Skills and Experience

• Cruise ship experience required
• Fluent in English, oral, and written. Ability to speak multiple languages preferred, but not required.
• High School graduation certificate.
• At least 1 year of experience in the Promo Ambassador position in a fast-paced retail environment.
• Previous shipboard retail experience is highly preferred.
• Strong customer service, communication, and negotiation skills.
• Knowledge of products and inventory techniques.
• Ability to stand for extended periods of time and move boxes weighing up to 50lbs.
• Proficiency with Microsoft Office.