Hospitality Operator

Looking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming? You have come to the right place.

Who we are:

We are a respected and valued diverse global community in terms of professionalism, multiculturalism, and skills, of more than 20,000 people representing 70 different countries and cultures.

We are a company that listens. Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members.

For our members to become the talented professionals our Guests are looking for, the key to our People Strategy is empowering our employees with outstanding training and development support to fuel their growth both personally and professionally.

Aim of the position:

As a Hospitality Operator, you will be the main reference for providing information and fulfilling the requests of our Guests. You will be successful using your natural relational capacity in terms of communication, empathy and creating solutions with a view to optimizing the service.

Main Responsibilities:

Being responsible for all onboard services and departmental procedures (such as luggage handling, lost & found) providing accurate and timely information to Guests and managing their requests.

Performing multiple tasks without compromising the quality of delivery (such as wake-up calls, public announcements, external calls, fax, Internet, e-mail, internal and satellite calls from shore to ship, cabin safety boxes assistance).

Providing assistance with embarkation and disembarkation operational tasks giving substantial support to the Hospitality team in dealing with departmental priorities.

Job requirements:

• Secondary School (Tourism or Languages is a plus)
• At least 6 months experience in Hotels in similar positions (receptionist, customer service)
• Enthusiastic and good communicator
• At ease with public speaking
• Problem-solving oriented
• Computer literacy
• English knowledge B2
• Other two european languages knowledge B1 / B2
• Italian knowledge is an advantage
• Shipboard experience is a plus

Why join us:

We are excited to have you on the team! As a member of the Costa Crociere W.I.D.E.R. Community, you will be empowered with specific training and developmental support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as are the many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, in addition to perks such as onboard discounts.