Guest Services Officer

The Guest Services Officer focuses on providing guest satisfaction. They must answer guest questions, resolve passenger complaints and provide front desk services. Front desk services include registering guest credit cards, processing account payments, and exchanging currencies.


Search Results: Guest Services Officer

30 jobs found  |  Page 1 of 6

  1. Holland America Line

    Front Desk Supervisor

    The FDS is supporting the FDM / GSM for all guest facing operations at Guest Services and, together with the FDM / GSM, they form a team vested with total responsibility for the Guest  Service Front Desk and phone operation and staff. The FDS is second in command at Guest Services and is to ensure

    July 1, 2022 - Holland America Line - English

  2. Holland America Line

    Guest Services Associate

    Provide all Guests with a premium level of service in person and over the telephone by ensuring that all requests are courteously, promptly, efficiently handled in accordance with Company policies and ensure that follow up is consistent and without delay. When situations require, provide Guests with

    July 1, 2022 - Holland America Line - English

  3. Seabourn Cruise Line

    Guest Services Operator

    Answering all calls received at the telephone central as per Seabourn standards and telephone etiquette, whilst providing all guests with a service ensuring satisfaction achieved. The Guest Service Operator is a direct link to the guests on board. Although interaction is not face-to-face the impact

    July 1, 2022 - Seabourn Cruise Line - English

  4. Holland America Line

    International Guest Services Associate

    Provide all Guests with a premium level of service in person and over the telephone by ensuring that all requests are courteously, promptly, efficiently handled in accordance with Company policies and ensure that follow up is consistent and without delay. When situations require, provide Guests with

    July 1, 2022 - Holland America Line - English

  5. Holland America Line

    Event Coordinator

    Ensuring premium service delivery to all groups and their leaders.Organizing special site visits, Fam trips and events in collaboration with the Cruise and TravelDirector and as requested by Ship’s Services.Coordinating and administering the Gift Order program as designed by the company.Overseeing

    July 1, 2022 - Holland America Line - English

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