Digital Signage Specialist

POSITION SUMMARY

In charge of all content, usage and designated users of shipwide digital signage system.

Responsible for the library and quality of on-demand videos and other media content used on the Interactive TV system by performing the following essential duties:

ESSENTIAL DUTIES & RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.

Each shipboard employee may be required to perform all functions in various venues and throughout the ship.

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

• Chief administrator & operator of shipwide digital signage system
• Schedule & manage content for shipwide digital signs
• Maintain library of content for digital signage system
• Assign privileges to designated users
• Train designated users on system use and creative skills needed for digital signs
• Monitor designated users
• Maintain brand standards & content integrity for all digital signs
• Maintain artistic integrity of digital signage system
• Maintain art direction (look and feel) of system
• Work with Assistant Hotel Director to ensure digital signage is compliant with ship’s overall communication strategy
• Update Wayfinding system data as needed
• Update Venue finder data as needed
• Update & replace old and expired content as needed
• Create new message templates as needed
• Approve & publish new messages created by designated users
• Create new media content as needed for signage system
• Work closely with Broadcast staff on the creation and use of media required for digital signage
• Ensure the daily activities schedule is updated & published
• Trouble-shoot all problems on any given sign
• Work with user groups to order replacement players or screens
• Work with IT department on system network maintenance
• Work with IT department to maintain database of all signs, locations, IP addresses, date of install, error logs, maintenance issues,
• Load and monitor on-demand video & media content for ITV system
• Maintain library of on-demand video & media content for ITV system
• Monitor quality of on-demand video & media content for ITV system
• Coordinate shooting, editing and/or acquisition of video & media content for ITV system
• Monitor & update images to ITV system
• Train one member of broadcast team as back-up in case of emergency and for vacation relief

POSITION REQUIREMENTS

• Three or more years television broadcast & production experience, including graphics creation and operation, video editing, shooting, producing, program scheduling.
• Ability to operate Windows and Apple computer systems
• Strong skills in graphics programs such as PhotoShop, After Affects, Illustrator, etc
• Excellent attention to detail
• Knowledge of computer networking – Local Area Networking
• Teaching and coaching skills
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes
• Ability to communicate tactfully with, department heads, coworkers and other shipboard employees to resolve problems and negotiate resolutions
• Completion of undergraduate degree in one or more of the following: media arts, broadcasting, video production or graphics design.
• Ability to properly teach other crewmembers.

Special Knowledge:

• Previous experience operating a networked digital signage system

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English fluently
• Ability to speak additional languages such as Spanish, French or German preferred.