Future cruise Consultant

The Seven Seas Group and SSG Evropa form a dedicated team of recruitment professionals with nearly 20 years of experience in the cruising industry. We always look for motivated, energetic, and flexible candidates to work on one of the leading cruise lines.

Mission: Delivers a guest product and service experience that embraces experiential ownership and aligns with our brand standards and shared purpose, while maximizing future cruise bookings and revenue. Inspires a guest and teammates a centric culture that increases Net Promoter, profitability, and service excellence, and drives a safe and healthy environment in accordance with HESS protocols and CRUISE.

Personal Characteristics:

• Guest-centric mindset
• Responsible
• Strong work ethic
• Strong communication skills
• Critical thinking skills
• Resourceful

All Key Result Areas require 100% commitment and focus to perform the role successfully.
Role-Specific KRAs
Guest
Experience
Ownership

1. Consistently exceeds the ship’s specific NPS target and other key performance indicators, by developing forward strategies and driving a guest-centric experience culture. Reduces friction points and avoids negative surprises.
2. Ensures utilization of Princess Medallion Class products, services and applications to drive engagement.
3. Drives the Service Excellence philosophy and platform by continually reviewing guest and teammate's comments and feedback to ensure satisfaction.
4. Reviews guest feedback including the Service Excellence platform, comment cards, letters and onboard evaluation surveys, monitoring trends, pinpointing root-cause and addressing corrective and preventative action accordingly.
5. Takes full ownership of any negative service interactions andensures a timely, effective and personalized service recovery takes place, documenting and escalating accordingly.
6. Assists Onboard Revenue teams as needed to uphold an exceptional guest experience throughout the guest journey