Waiter/Waitress

We are looking for Waiter / Waitress to work onboard River Ships winter Season 2023 / season 2024:

Note: Our Agency also offers job opportunities in Hotels, Restaurants, Resorts in different European Countries

Job title: Waiter

Objective / functional objectives:

Customer perspective

• Achieving guest satisfaction and standards in the service outlets (restaurant, in the bar, lounge, back lounge, sun deck) in accordance with the specifications of the catalogue of services (CoS)
• Financial perspective
• Adhering to budget; onboard revenue, beverage cost, consumables and cleaning material in the Service Department
• Process perspective
• Assuring compliance with the processes and quality controls in accordance with the F&B handbook, to be able to offer consistent quality in the restaurant
• Employee development perspective
• Our company actively supports talents with potential in the professional career and encourage professional education and development

Responsibility
Strategy and planning
Jointly responsible for:

• Providing the best possible running of the operational organization in his / her department
• Establishing standard & quality assurance for the concept of hygiene to comply with the hygiene regulations (HACCP)
• Leadership and coordination
• Assuring professional cooperation with all departments on the vessel
• Coordination and controlling of the own working schedule
• Strictly observing and controlling of the predefined working hours
• Processes and procedures
• Maintaining personal quality checks in his / her department to ensure the required guest satisfaction
• Ensuring the careful storage and handling of all working materials and equipment (reporting of apparatus and machinery maintenance to avoid unnecessary replacement investments)
• Assisting with delivery of goods. Responsible for careful and proper handling of beverages. Assisting in creating inventories in the restaurant and/or bar.
• Enforcing hygiene and impeccable cleanliness in his / her department and the pre-specified appearance in his / her area
• Organization and administration
• Taking part of the pre-opening / closing phase of the vessel
• Responsible for cash balancing in the service outlets
• Daily preparing of mise en place in the service outlets; professional preparation of beverages; service of beverages and food in the bar, restaurant, lounge, back lounge and sun deck
• Enforcing the cleaning and polishing of glasses, cutlery, and china in the service outlets
• Assisting F&B activities and special occasions (cocktail receptions, tea time, late night snacks etc.)
• Communication and representation
• Immediate reporting of special incidents to the Maître d’hôtel, depending on importance and if bar related also to the Chef de Bar
• Welcoming and bidding farewell to guests in the restaurant at each meal and bar / lounge
• Ensuring conformity of predefined appearance / uniformity requirements and proper body care
• Attending all official events on board according to the instructions of the superior
• Frequent guests contact to promote good customers services and events in the restaurant and bar / lounge
• Control and reporting
• Ensuring compliance with the active and passive information flows in accordance with the organigram
• Responsible for quality control according to the requirements of the catalogue of services
• Enforcing controlling of the costs and adherence to the budget.

Special tasks

• Active supporting in all areas (Restaurant, Bar etc.) if necessary and according to the instructions of the superior
• Participating in the crew show (if crew show is foreseen)
• Participating in restaurant and/or bar meetings and menu briefing according to the instructions of the superior
• Participation in regularly trainings
• Assisting with waste disposal and crew mess cleaning according to the instructions of the superior
• Assisting with luggage handling at check-in and check-out according to the instructions of the superior

Competencies / skills

• Operational competences: in accordance with the actual job description
• Performance assessment / qualification
• In accordance with annual employee feedback qualification

For more detailed information, we invite you to apply and a member of our team will contact you to arrange an interview.