SPA Sales Associate
- Reference:
- JB03719
- Recruiter:
- MSC Cruises
- Category:
- Spa & Beauty Jobs
- Position:
- Spa Attendant / Receptionist
- Published:
- April 23, 2024
JOB PURPOSE
In line with MSC Cruises policies and procedures and under the supervision of the SPA Manager, the Spa Sales Associate is responsible for driving service and retail sales in order to maximise SPA revenue and achieve the highest levels of guest satisfaction.
KEY ACCOUNTABILITIES
-To ensure Spa retail and service sales by guest interaction, hosting of activities and conducting wellness consultations.
-To manage the Spa boutique / Spa retail area, greeting and assisting guests, following correct setup and merchandising guidelines and inventory management.
-To execute regular wellness and spa events and activities as per company procedure in regards to setup, script and promotional offers.
-Executes skincare / body care / hair care consultations, promoting service and retail solutions.
-Supports the onboard therapist and technician team in closing retail sales.
-Supports the Spa Reception in upselling, upgrading and closing service packages.
-Executes product knowledge and retail techniques training sessions to the Spa Team.
-Supports in all areas of the SPA operation as requested by the SPA Manager.
QUALIFICATIONS
-Advanced – Product knowledge (Skincare, Body care, Hair care)
-Proficient speaking, reading, and writing skills in English; the knowledge of any other language like: German, Italian, French,Spanish, Portuguese, Japanese, Russian, Chinese is considered a plus.
-High School Graduate or equivalent.
-Up-selling and cross-selling skills.
-Exceptional communication and customer service skills.
-Computer Literacy.
VISA REQUIREMENTS
Valid passport
Language Requirements
Good knowledge of the English language is required.
MSC Cruises
JOIN US AND SEE HOW MUCH YOU CAN GROW!
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.
From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
Career Opportunities
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
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