Saga Cruises - Receptionist

We are looking for a Receptionist to provide a personalized, high standard and welcoming front-desk service, 24 hours a day, 7 days a week.

MAIN DUTIES AND RESPONSIBILITIES
• Required to provide a positive first impression to every guest and where possible aims to recognize them by name.
• Maintain positive guest relations at all times.
• Process all guests at embarkation according to company standards to include check-in, collecting passports/other documents and issue boarding cards.
• Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Services Director.
• Assists in carrying out administration for the vessels Customs and Immigration clearances along with ship’s documentation when entering/leaving Port.
• Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation/disembarkation activities, preparation and completion of guests billing and settlement of accounts.
• Maintains a prompt telephone answering service and switchboard.
• Make announcements on the PA system as required.
• Manages wake-up calls for guests.
• Carries out cash transactions required by guests including but not limited to traveller’s cheques, currency exchange, gratuity adjustments and settlement of accounts.
• Responsible for the balancing of their cash fund daily – shortages are the individual’s responsibility.
• Receive and inventory lost and found items and maintain a log of all found items and report of lost items.
• Ensure the Front Desk area is kept clean, presentable and in an orderly manner at all times.
• Prepares and updates Berthing lists, Gift orders, special notes/requests and Guest lists for premium guest events.
• Provides information and general assistance to all guests when required.
• Be familiar with all cruise services/features to respond to guest inquiries accurately.
• Updates passenger manifest with Guest accommodation changes, Guests joining mid-voyage, special assistance requirements, special requests (birthdays etc.) etc. and informs Clearance Officer of same.
• Coordinates routine paperwork through Hotel department as required including Guest comments and scores.
• Coordinates routine Guest communications including Britannia Club, debark arrangements, etc.
• Ensures that all equipment for check-in is properly prepared and ready for embarkation.

ADDITIONAL RESPONSIBILITES:
• Attends passenger functions as required by Head of Department.
• Partake in inspections, trainings and meetings as required by Head of Department.
• Ensures that the set standards are kept, and staff members work according to their respective job descriptions.
• Demonstrate the Saga Values.
• Provide Exceptional Experiences every day for Guests and Colleagues.

SKILLS REQUIRED:
• Previous experience as Receptionist/Help Desk Assistant role.
• Skills in accounting and administration.
• Experience of working in a quality customer service area.
• Passionate about people and able to handle guest complaints with a smile!
• All certificates as required by the STCW code for this position.
• Good command of the English Language