CLEARANCE OFFICER

KEY RESPONSIBILITIES:
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Responsible for all Immigration, Customs and Visa matters, ship certificates and other documentation that relate to Port Clearances.
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Primary point of contact with port agencies and local authorities for all pre-arrival, arrival, departure and en-route clearances.
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Primary point of contact for embarkation clearance. This includes document screening, local check-in staff, port terminal coordination.
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Primary point of contact for disembarkation clearance. This includes guest inspections and entry requirements.
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Liaise with Port agents and Authorities for compliancy with arrival, departure, embarkation, and disembarkation matters related to hosts.
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To assist with financial and guest services tasks as needed.
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Required to treat guests’ sensitive data according to the Standard Procedures.
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Prepare and provide accurate manifests/Visitors lists to port staff
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Responsible for preparing required paperwork for any items to be offloaded.
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Ensure all crew seaman’s books are completed accurately.
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Liaise with airlines and port agents for any guest and crew lost luggage queries.
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Wear Ambassador uniform with pride and in line with company image and uniform standards.
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Provide a positive working environment be ensuring all colleagues are treated fairly and equally
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Any other duties as reasonably requested by Hotel Director or Guest Experience Manager