Head Butler for Orient Express Sailing Yachts

V.Ships Leisure is looking for Head Butler on behalf of Orient Express Sailing Yachts.
The Head Butler creates the “Orient Express” experience by bringing a personalized and curated level of service to Guests in their suites and throughout the vessel. The Head Butler manages the Butlers team on a daily basis, including scheduling, resolving issues pro actively and efficiently, training and coaching, etc. The Head Butler always provides a personal six-star service to all guests. 

Key Responsibilities

 •   Provides a personalized, varied and professional guest service expected of a world-class butler service. 
•    Ensures that each Butler under his/her supervision reports to their assignment on time and properly groomed and dressed - clean uniform and proper shoes, name tag, and any other uniform-related items.
 •  Ensures that during embarkation all Butlers go to the guest suites assigned to them, introduce themselves and explain the services they will be offering during the voyage. 
•   Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints for following up.
 •   Active participation in onboard training programs.
 •   Responsible for the management, update and communication of the rotation plan for crew members in collaboration with the hotel director and assistant purser.
 •   Communicates consistently with all onboard services on guest requests and issues and issues a daily report to the hotel director.
 •   Conducts staff’ orientation and mid/end contract performance evaluations and makes recommendations for promotion. Introduces new crew members to their working areas and to the rules and regulations on board. 

Education/Experience/Qualifications:

 •   Languages: Fluent English and French, and one additional international languages prefered (French, Spanish, Mandarin, German) 
•   Education: High school degree or related. Formal training in an established Europe-based Butler school mandatory 
•   Previous professional experience: 2 – 3 years in a similar capacity in a luxury environment • Shipboard experience: Not required but preferred 
•   Valid STCW certificates 

About Orient Express

For the past 140 years, Orient Express has been sublimating the Art of Travel with luxury trains, unique experiences and collections of rare objects. And soon the heritage of this legendary train will be transported to a collection of hotels and sailing yachts around the world. Introducing a new art de vivre, a different kind of journey that promises unforgettable moments along the way and the same destination since the beginning: to make dreams come true.