Cruise Sales Associate for Azamara Cruises

V.Ships Leisure is looking for Cruise Sales Associate on behalf of Azamara Cruises.
Cruise Sales Associate is responsible for assisting the Cruise Sales Manager promoting, explaining, selling, booking confirmed and open future cruise reservations to all guests onboard. This position assists the Captain’s Club Host/ess with duties and assignments as directed by the Cruise Sales Manager. Focus on sales, ratings, monthly revenue targets, customer service, and operational goals. Leading by example, from the front of the house, the Cruise Sales Associate is expected to be one of the ship's driving advocates for delivering outstanding Customer Service and Sales Results. 

Key Responsibilities

• Responsible for the cost entry of air travel, cabin fare, pre or post cruise packages, insurance and all taxes and fees in US Dollars and many other foreign currencies. 
• Initiates all qualified bookings via Celebrity Cruises’ computer system with direct link to headquarters reservations system in Miami. Coordinates new booking with the travel agent of the original booking. 
• Develops a plan for promoting specific cruise advertisements in various media and retail outlets that may be available throughout the vessel. 
• In conjunction with the Captain's Club Host assists with the needs of Captain's Club, Celebrity's Loyalty Program. 
• Establishes ongoing relationships with our guests, maximizing overall satisfaction, advocacy, profitability, and re-cruise rate. 
• Continuously strives to exceed hospitality industry standards and ensure Total Guest Satisfaction to drive program ratings. 

Education/Experience/Qualifications:

• Minimum of one (1) year progressive guest relations experience, preferably in an upscale hotel or cruise ship (shipboard experience preferred). 
• In addition to English, able to speak 2 of the following languages; Spanish, French, German, Italian (preferred). 
• Sales background required.
• Strong communication, problem solving, decision making, and interpersonal skills.
• Excellent customer Service and guest resolution skills.
• Strong working knowledge of computers, Internet access, Ipads, and the ability to navigate within a variety of software packages such as Excel, Word, PowerPoint, AS400, or related programs. 
• Travel agency experience (Preferred). 
• Knowledge of ports, itineraries: Caribbean, Europe, Baltic, South America, Australia, Asia, Mediterranean, and Alaska. 
• Able to work in a fast-paced multicultural environment. 
• Strong presentation skills with the ability to capture the attention of a large audience. 
• Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, Workplace Safety.
• Resolves conflict with fact-based communication. 
• Collaborates well and works up, down and across the organization. 
• Assists in training of all crew, including new hires. 
• Coaches and mentor potential future members of the Cruise Sales & Loyalty team. 

About Azamara

Since 2010, Azamara® has delivered a unique way to travel that we call Destination Immersion® experiences. Our intimate, club-like ships can fit in smaller ports bigger vessels can’t visit, and as a crew member, you'll experience destinations that aren’t even on the map for other cruises. With smaller ports, longer stays, and more overnights than other cruise lines, Azamara makes it easier than ever to be immersed in the heart of local cultures in the ports we visit.