Cruise Sales Associate for Azamara Cruises

V.Ships Leisure is looking for Cruise Sales Associate on behalf of Azamara Cruises.
The Cruise Sales Associate sells future cruises to guests onboard Azamara’s ships, and requires a person who has drive, assertion, and the ability to communicate with guests as well as colleagues and leadership in a logical and courteous manner.  The position focuses on sales and marketing activities in collaboration with Cruise Sales Manager (CSM), driving sales to achieve revenue targets.  The position must familiarize him/herself with all relevant promotions to efficiently communicate same to guests.  The position also serves an instrumental role in the execution and servicing of Azamara Circle – the Azamara guest loyalty program.

Key Responsibilities

Azamara’s mission is to inspire curious and passionate travelers to spend more time exploring the world with us on our destination immersive cruises. All duties and responsibilities are to be performed in accordance with STAR Values and Go Further Standards, Safety, ISM/ISO and VMS and Azamara standards, USPH guidelines, and environmental regulations. 

In accordance with Azamara Cruises’ STAR Values and Go Further Standards each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 

Each shipboard employee may be required to perform all functions in various service venues and throughout the ship. 

• The position’s main responsibility is to drive future cruise sales through onboard marketing and sales activities, as well as via direct interaction with guests onboard, thereby achieving, or exceeding revenue targets for each voyage.
• Fully familiarizes her/himself with new programs and promotions to articulate details of same – including terms - to guests and onboard teams as necessary, so that the current program/promotion is always well known by ship’s teams.
• Reviews of itineraries, pricing and promotion information with guests, and books them in Seaware, as well as sending out confirmation invoices.
• Maintains office hours for guests as required.
• Participates in guest sales events each voyage, providing information on destinations, current promotion, and benefits of booking onboard, as well as taking appointments for interested guests.
• Executes stateroom and suite drops of promotional material.
• Assists with guided tours for guests and/or travel agents. 
• Together with Cruise Sales Manager, acts as Azamara Circle Ambassadors onboard, including at parties and events.
• Prepares Azamara Circle manifest for each voyage, as well as in-room communications to Circle members (letters, Internet codes, etc.), and coordinates same with other onboard teams.
• Prepares invites for Azamara Circle parties and events such as (but not limited to) Circle party and Discoverer members gathering.
• Reviews and ensures that the top cruiser information is correct for loyalty party presentation, and coordinates information/PPT with AV Manager.
• Handles Circle member account discrepancies in Seaware Loyalty and/or communicates with shoreside loyalty desk if necessary.
• Handles Circle member requests and applications for Complimentary Nights.
• Entertains guests throughout the voyage for dinner, cocktail parties, and shore excursions (if not interfering with sales).
• Assists CSM with loyalty information for End of Voyage (EOV) report.
• Be knowledgeable of all general information concerning the ship’s operation to be able to accommodate, recommend, and answer any guest inquiries. 
• Brings a sense of urgency to situations, demonstrating an active approach, and show willingness to get involved to increase the pace and achieve goals and objectives.
• Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

Education/Experience/Qualifications:

• Bachelor’s (or equivalent) degree preferred.
• Minimum 2 years of experience in Sales at hotel, cruise line or travel/hospitality company.  
• The person fulfilling this role should be a self-starter, competitive, imaginative, enthusiastic, self-confident, inspiring, logical, systematic, and precise.
• Remain positive when others become pessimistic and defeatist and provide satisfactory and acceptable outcomes in challenging situations which may involve the new and unexpected.
• Challenge the status quo to achieve a culture dedicated to continuous improvement and best practice.
• Be diligent to meet agreed timeframes and deadlines and overcome any problems which may get in the way of their achievement.
• Focus and push self to achieve targets, and results despite any opposition or antagonism on route.
• Remain confident when dealing with negative situations, convince others to have ideas and create new options, as well as encouraging and enthusing them to come up with imaginative solutions to difficult problems.
• Be comfortable with problem solving and come up with well thought through practical solutions.
• Bring a sense of urgency to situations, demonstrate a proactive approach, be willing to get involved in order to increase the pace and achieve goals and objectives.
• English Language is mandatory. Speaking any other language is not required but will be considered an attribute.  (German, French, Spanish or Nordic languages preferred). Ability to speak English clearly, distinctly, and cordially with guests. 
• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers. 
• Ability to promote and persuade guests to book future cruises – both individually with guests as well as in speaking in front of an audience.
• Clear speaking voice with the ability to use appropriate business and travel industry language.
• Ability to speak in front of a large audience.
• Must possess the skills of a mature self-starting, responsible, and goal-oriented individual, while still working as a fully participating team member onboard, as well as with headquarter management.
• The ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Azamara brand standards.

About Azamara

Since 2010, Azamara® has delivered a unique way to travel that we call Destination Immersion® experiences. Our intimate, club-like ships can fit in smaller ports bigger vessels can’t visit, and as a crew member, you'll experience destinations that aren’t even on the map for other cruises. With smaller ports, longer stays, and more overnights than other cruise lines, Azamara makes it easier than ever to be immersed in the heart of local cultures in the ports we visit.