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Guest Services Associate

Recruiter:: MSC Cruises / Explora Journeys
Category:: Guest Services Jobs
Position:: Guest Services Officer
Published:: August 17, 2025

Where passion meets opportunity

Discover your journey into the extraordinary.

Your Purpose

The Guest Service Associate/Agent welcomes guests with an efficient, warm and friendly disposition, answers their inquiries and assists with any feedback/concerns in a professional and timely manner

Your Impact

• Provides anticipative assistance including information and general assistance to guests.

• Takes ownership of all guest needs that they are assisting with.

• Performs all necessary administrative tasks.

• Manages a variety of financial transactions and is responsible of a cash float.

Your Journey So Far

• High School certificate.

• Experience as a receptionist/guest service agent.

• Extensive experience with diverse Luxury/Premium hospitality.

• Cruise industry experience is an advantage.

• Knowledge of Fidelio/Otalio Cruise System is an advantage.

• Excellent communication and customer care skills.

• Problem solving skills.

• Proficient in Computers and Microsoft Office Suite.

• Fluent English, oral and written. Two additional European languages preferred (Italian, Portuguese, German, Spanish or French).

Your Essentials

• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.

At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.

Apply

MSC Cruises
Explora Journeys

careers.msccruises.com

WHERE PASSION MEETS OPPORTUNITY

The Cruise Division of MSC Group, the privately-owned world leader in transportation, is headquartered in Geneva, Switzerland, with two distinct brands - MSC Cruises, covering the contemporary and premium segments and Explora Journeys, dedicated to the luxury segment.

MSC Cruises is the world’s third largest cruise line and the market leader in Europe with a strong and growing presence in North America. A global cruise brand with 23 modern ships offering cruises across five continents, guests can visit more than 100 countries worldwide with more than 300 destinations, making unforgettable memories and enjoying the finest hospitality.

Explora Journeys, launched in 2023, is the luxury ocean travel brand redefining the experience for a new generation of discerning travellers. The fleet, currently comprising two ships and expanding to six by 2028, offers effortless yet refined luxury. Guests embark on transformative journeys, connecting with the sea through exceptional itineraries that inspire discovery in all its forms.

Join us and be part of a global family where together we achieve the extraordinary!

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