Contracting & Delivery Manager – Americas (Ocean)

Scenic Cruises:  Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises:  Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Our People:  At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

The Role:  We seek a talented and experienced 'Contracting & Delivery Manager – Americas'.

Description Brief: As Contracting & Delivery Manager, you will be primarily responsible for contracting, preparing, and overseeing the delivery of turnaround services, shore excursions, and pre/post-cruise and extension packages for our ocean vessels. You will ensure product quality through close collaboration with suppliers and our shipboard teams, delivering outstanding guest experiences across the North/Central America and Caribbean regions.

Minimum Requirements: 

• Essential Background:
  • 5–10 years of experience in the cruise or travel industry, ideally within operations, contracting, or product development roles.
  • Demonstrated financial acumen, including strong budgeting, cost control, and negotiation capabilities.
  • Proven track record in vendor management and building long-term partnerships with suppliers, tourism boards, and local communities.
  • Luxury shipboard experience or exposure to premium cruise operations is mandatory, ensuring a deep understanding of guest expectations at the highest standards.
• Communication & Language:
  • Excellent English communication skills (both written and verbal) are essential.
  • Fluency in other languages (particularly Spanish or French) is highly advantageous given the geographical scope of the role.
• Technical Skills:
  • Proficiency in using computer systems and software.
• Personal Attributes:
  • Highly organized with excellent attention to detail and the ability to manage multiple projects simultaneously across different time zones.
  • A flexible and resilient team player who thrives in a fast-paced, high-demand environment.
  • Strong interpersonal skills, including diplomacy, cultural sensitivity, and the ability to maintain confidentiality.
  • A customer-centric mindset, with a genuine passion for creating memorable, luxury guest experiences.
  • Willingness to travel up to 30% to oversee operational delivery, manage relationships, and support shipboard teams.

If you have a talent for creating joy and offering genuine, heartfelt service, we encourage you to apply today.