Turnaround and Operations Coordinator (Ocean)

Scenic Cruises:  Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises:  Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Our People:  At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

The Role:  We seek a talented and experienced 'Turnaround and Operations Coordinator '.

Description Brief: As Turnaround Services & Administration Coordinator, you will be part of a young, friendly, and established team of professionals. In this role, you are primarily responsible for the preparation of Turnaround and Shore Excursions material, pre-/post-, and extension packages/ tours for our ocean products. Providing our Shipboard team, guests and suppliers with all information required to ensure smooth operation.

Minimum Requirements: 

• Essential Background:
  • 2–5 years of experience in the travel or cruise industry, ideally in operations, turnaround services, or tour coordination.
  • Strong understanding of cruise and tour operational delivery, including pre/post-cruise arrangements, turnaround logistics, and supplier communications.
  • Demonstrated ability to prepare and manage detailed operational documentation to support seamless guest experiences.
• Communication & Language:
  • Excellent English communication skills (both written and verbal) are essential.
  • Fluency in other languages is highly advantageous.
• Technical Skills:
  • Proficiency in using computer systems and software.
  • Experience with MXP or similar operational systems is highly desirable for creating ports, touring options, and ensuring data accuracy across itineraries.
  • Comfortable handling data entry, itinerary updates, and supplier confirmations with high attention to accuracy and deadlines.
• Personal Attributes:
  • Highly organized and detail-oriented, with excellent follow-through and the ability to spot discrepancies early.
  • Proactive and adaptable, thriving in a fast-paced, deadline-driven environment.
  • A collaborative team player with a positive attitude and a willingness to provide temporary onboard support when required.
  • Flexible and solution-focused, with the ability to manage administrative tasks while contributing to operational delivery.
  • Willingness to travel up to 30% to support shore excursion operations when needed

If you have a talent for creating joy and offering genuine, heartfelt service, we encourage you to apply today.