Concierge - Oceania Cruises

Front Desk Concierge - luxury cruise line, Oceania Cruises

• Contract - 5 months on : 2 months off
• Cabin: Single (Shared bathroom)
• Uniform: Provided
• Salary: $3,400.00 per month while onboard
• Languages needed: French, Spanish, Italian or Portuguese
• Shipboard experience is a must
• Handling VIP guests and issues
• Organize special events and specific itinerary for VIP

• To ensure the ultimate guest experience onboard Oceania Cruises vessels by aiding effective communication of information through all departments;
• Assist the Executive Concierge and ensure Front Office staff provide standards of service consistent with the Company's expectations;
• Ensure appropriate follow up on guest issues addressed to the Front Desk
• Guest Relations

Responsibility and Authority
• Guest Experience
o Demonstrates a genuine concern for guests’ wellbeing at all times;
o Pro-active approach to problem solving;
o Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.
o Meets guests to discuss complaints and comments;
o Deals with Lost Luggage;
o Assist with suite upgrades which are coordinated with Executive Concierge;
o Supports front office staff with queries from guests and takes control of issues with guests when they go out-with the scope of front office;
o Provides and co-ordinates special services onboard;
o Assisting with confirming, and where possible changing airline tickets, seats and wheelchair assistance at airports for guests.
o Groups Liaison coordinating cocktail parties and group amenity requests;
o Ensures all Cocktail Parties onboard, with the exception of the Oceania Club Party, are executed in the way in which they have been ordered by the guest/group;

Provides information related to ports of call including but not limited to concerts, theatre, exhibitions, private arrangements (private cars with drivers and private tours arrangements are referred to Destination Services) etc;
o Port arrangements including but not limited to dining venues, special arrangements such as flowers, car hire, etc;
o Provides assistance for guest who embark/disembark the ship early/late; due to medical or personal reasons, if necessary activates Oceania (Berkely Insurance);
o Ensure Concierge Lounges facilities are well maintained and provide appropriate guests’ services as per training guidelines and Oceania Cruises standards.

Operational and Administrative

• Cruise Preparation
• Cruise Operations
• Front office 
• Finance 
• Training and Development 
• Safety 

Education and Experience
• Systems
o MS Office Suite
o Fidelio Cruise including (but not limited to) modules:
o Cruise Management, EmbarkD
o Micros / Symphony POS
o NVS – Visual Reservation System
• Hospitality Background preferred;
• Travel industry and previous shipboard experience required;
• Experience in front office preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;
• Strong leadership skills and practice "leadership by example";
• Outgoing personality, open minded and flexible;
• Ability to work in an international environment;
• Ability to perform well under pressure;
• Excellent appearance and excellent social skills;
• Well organized