Receptionist / Night Auditor - French Speaking

BSM Cruise Services
Recruiter:
BSM Cruise Services
Category:
Guest Services Jobs
Positions:
Night Auditor, Receptionist / Concierge
Updated:
November 6, 2025
  • Maintains security of reception area by limiting access only to authorized personnel.
  • Assists the Pursers with check-in and check-out duties concerning passengers, including but not limited to, payment of accounts, registration credit cards, cash deposit.
  • Provides personalized service by addressing guests with names.
  • Answers questions about shore excursions, ports of call and cruise.
  • Resolves guest concerns immediately and/or refers to department head.
  • Maintains detailed log of all requests, concerns, and repairs.
  • Smiles and greets passengers
  • Fulfills guest requests or suggests alternatives courteously
  • Demonstrates teamwork when working with other employees
  • Keeps the Guest Service Manager promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies to achieve the overall objectives of this position.
  • Open Checks report to be compiled and sent on a daily base.
  • Verify Company Accounts Overview Report and send to the set distribution list daily.
  • MXP Change of Business daily.

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship and in a 4/5* Hotel or Upscale Restaurant.

Language Requirements

Good knowledge of the French language is required.