International Host/ess Russian & Polish speaking for Aroya Cruises

International Host/ess (Russian & Polish speaking) under Guest Services manning. The candidate should be native speaker, as guests are from Belarus, Kazakhstan, Kyrgyzstan, Russia...
Joining date: 4th of December
This role will serve a dual purpose: providing Guest Assistance /Russian Language Support, as well as fulfilling a Revenue-Generating function. The crew member in this position will actively promote revenue items, host talks, and participate in events designed to drive both revenue and guest satisfaction.

The International Host (Russian Speaker) acts as a crucial liaison between Russianspeaking guests and groups, and the ship’s hotel departments, ensuring a smooth,
personalized, and memorable cruise experience. This role provides language assistance
and translation services, facilitates communication, and supports guest engagement by
hosting events and delivering informative talks and briefings. The International Host
actively promotes onboard products and services to enhance guest satisfaction and drive
onboard revenue. Working collaboratively with other Guest Services roles, and the Shore
Excursions, Marketing, and other hotel departments, this position plays a key role in
delivering personalized service tailored to the needs of Russian-speaking guests and
groups aboard Aroya Cruises.

Main Responsibilities
• Provide translation, language support, and personalized assistance to ensure a
seamless onboard experience for Russian speaking guests.
• Deliver outstanding customer service to enhance the overall cruise experience for
guests and groups.
• Staff the language assistance desk, offering general cruise information, resolving
inquiries, and supporting guests throughout their journey.
• Translate essential ship documents—including the Daily Planner, menus, letters,
and onboard materials—to facilitate clear communication.
• Make announcements over the PA system in Russian as directed by Hotel
Management, ensuring important information is accessible.
• Lead and participate in informational sessions such as welcome and
disembarkation briefings, port talks, and shore excursion presentations.
• Conduct guided tours of the ship, including behind-the-scenes experiences, to
enhance guest engagement and familiarity with onboard facilities.
• Provide translation and informational support at onboard events and activities,
ensuring full participation and enjoyment.

Job Description – International Host (Russian Speaking)
• Support shore excursion sales and other revenue initiatives by actively promoting
onboard products, services, and activities.
• Serve as the primary contact for group leaders, addressing inquiries, coordinating
special requests, and ensuring group needs are met efficiently.
• Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping,
Entertainment) to deliver appropriate language assistance and exceptional service.
• Assist with pre-cruise planning for groups, including event coordination and
logistical arrangements to ensure smooth operations.
• Facilitate pre-arrival preparations by organizing events and coordinating necessary
arrangements for individual guests or groups.
• Record and address guest concerns using the Otalio Service Requests system,
proactively responding to feedback to continuously improve service delivery.
• Ensure compliance with all company standards, policies, and procedures onboard.
• Support other areas of Hotel Operations as directed by Hotel Management,
contributing to exceptional guest service delivery.

Skills Requirements
• A minimum of two years’ experience in guest services, group coordination,
translation, shore excursions, event planning, or a similar role is required; prior
experience in a cruise or hospitality environment is preferred.
• Spoken and written fluency in Russian, with proven experience translating from
English to Russian, is required.
• Strong problem-solving skills and the ability to work effectively in a fast-paced,
dynamic environment.
• Outstanding communication, interpersonal and organizational skills, with strong
attention to detail.
• Ability to multitask and thrive in a multicultural, high-pressure setting.
• Proficiency in computer systems and digital tools; familiarity with Otalio PMS,
GobySpark, and other cruise software is preferred.

Documentation Requirements
• Valid Passport and Visas: As required.
• STCW Certification: Or willingness to obtain.
• Valid Medical Certificates: Current and up to dat