Assistant IT Officer - onboard cruise ship

POSITION SUMMARY
 Directly responsible for the level 1 support of all onboard computer systems. This
includes installing and configuring new PC system hardware, upgrading existing
hardware, and supporting mobile devices.
 The Asst IT Officer works closely with the IT Manager onboard to ensure all systems
perform at optimum levels.
 Be able to share and participate in decision-making.

ESSENTIAL FUNCTIONS
Area of responsibilities include but are not limited to the following
 IT Network Infrastructure – monitor the hardware and software resources,
connectivity, communication and operations of the entire network.
 Physical and Virtual Servers – monitor the servers at all time. Protects data, software
and hardware from failures.
 Domain Controller – monitor and create username and change password.
 Officer 365 – Change outlook password, help users by providing instructions and best
practices.
 E-Band and Starlink Communications – Monitor closely for optimal performance of
the system.

Property Management System (OHC) – manage the system from terminal check-in,
security gangway and guest and crew handling and users support.
 Point of Sales (ePOS) – handles workstations and users. Includes repair and
troubleshooting of workstations and printer.
 Wi-Fi Mesh Network – manage, troubleshoot and repair wireless access points for
optimal performance and coverage.
 Guest and Crew Internet Café – maintain internet connection and WiFi coverage for
guests and crew at all times.
 VoIP System – Manage Cisco IP phones. Includes programming and repair of the
mobile devices.
 Casino Table and Slots Software (Wigos) – Help with network connections.
 Help and train users to new procedures and technology onboard.
 To work effectively and efficiently with co-workers and other departments.
 Attend all department and inter-departmental meetings.
 Mandatory attendance of all shipboard drills and emergency activities.
 Attends the parties and other social events as assigned by department head.
 Must be familiar with the Safety and Environmental Protection Policy and carry out
the policies and procedures appropriate for his/her position.
 Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any other
job related duties assigned by their supervisor or management.

DIMENSIONS
 Must be able to execute decision-making properly to solve the problem by thinking
ahead and correct planning.
 Always have contingency plan for system failures, internet downtime, data loss,
cyber security and threats.
 Must be able to quickly learn new or unfamiliar technology and products using
documentation or internet resources.

NATURE AND SCOPE
 Strives to exceed guest satisfaction and continually looks for ways to improve the
infrastructures onboard for guest and company suitability.
 Maintains a good working relationship and open communication with all departments.

QUALIFICATIONS
 Applicants must have strong customer service skills with the ability to work on
multiple tasks; proficiency in the use of computer business applications with
working knowledge of PC / LAN systems, hardware and software applications
 Knowledgeable to network devices and appliance such as routers, switches,
controllers, wireless access points and firewalls.
 a minimum of two years’ experience in areas of user support and troubleshooting
hardware and software issues; the ability to meet deadlines and maintain attention
to detail and accuracy while working in a team environment
 Additional requirements include the ability to meet deadlines and maintain an
attention to detail and accuracy while working under pressure in a team
environment, excellent written and verbal communication skills
 Ability to lift and carry IT equipment weighing up to 50 pounds.

Current CompTIA A+ 220-801 Certification, technical school certification, or three
or more years of equivalent work experience is strongly preferred.

EDUCATION
 In addition to some level of technical experience, Asst IT Manager is required to have
at least a bachelor's degree education in IT, preferably with well-rounded major such
as computer science, information technology or management information systems.

• 6 months on / 6-8 weeks off
• Shared double cabin
• Ship experience preferred with valid documents