Assistant Cruise Director- River Cruise

Looking for an Assistant Cruise Director for River Cruise

As the Cruise Assistant you will support the Cruise Director in the delivery of the program during the cruise, going the extra mile to put our guests first.

With a proactive mindset, you are responsible for assisting the Cruise Director in the smooth running of our operations and will work collaboratively with your colleagues, the rest of the team on board and our suppliers. You will be dedicated to delivering an exceptional experience for our guests, which will be measured in the end of cruise guest survey scores and you will strive to achieve the targets set out by the business, specifically the tNPS.

As the ultimate host you will have extensive product knowledge and a genuine interest in others enabling you to tailor your approach to identify our guests needs, always working to exceed their expectations.

You will consistently portray a positive and professional image, confident that your unique qualities are valued. You are an advocate for our organisation and look for new and better ways to collaborate with colleagues and suppliers to drive excellence in the delivery of the product. You are professional at all times in both your appearance and behaviour, taking pride in representing the brand 

You are an effective communicator who is self- aware and understands the importance of listening, going the extra mile to put your guests first. You cultivate confidence and relate easily to others showing empathy, understanding and patience.

When things don’t go to plan you will approach problems and challenges with a collaborative and pro-active mindset, thinking outside the box so our guests feel valued and cared for and return home happy with the outcome arranged.

With a thorough knowledge of the itinerary, destination and experiences offered, you make travel personal and enable the guests to maximise their enjoyment at each place visited by showcasing the destination and bringing it to life.