Learning & Development Manager (Traveling) for Silversea Cruises

The Learning and Development Manager is a key contributor to Silversea’s shipboard talent development strategy. This role delivers agile, high-impact learning experiences that reinforce brand standards and cultural values, while supporting leadership development and crew engagement across the fleet. The L&D Manager acts as a coach, facilitator, and ambassador of the Silversea Way, ensuring that learning is continuous, adaptive, and aligned with operational excellence. 

Key Responsibilities

• Facilitate dynamic, modular learning experiences using agile methodologies that allow for rapid iteration, feedback, and customization based on crew needs and operational context.
• Deliver leadership and career development programs that are responsive to real-time performance data and crew feedback.
• Conduct ongoing learning needs assessments to identify gaps and opportunities for targeted development.
• Support onboarding, orientation, and continuous learning sessions that embed brand standards and cultural expectations.
• Coach crew and junior leaders to reinforce learning outcomes and encourage growth through microlearning, peer learning, and experiential techniques. 
• Act as a brand ambassador, ensuring all learning content and delivery methods reflect the Silversea Way. 
• Collaborate with department leaders to embed brand standards into daily operations and crew interactions.
• Monitor and assess adherence to brand standards through observation, feedback, and performance metrics. 
• Ensure shipboard Senior Leaders have successfully completed T3 -Facilitation and Communication Skills therefore capable to facilitate, coach, and champion the Silversea Way. 
• Coach leaders and crew on cultural behaviors that support a harmonious and respectful work environment.
• Conduct pulse checks and informal assessments to gauge crew engagement and cultural alignment.
• Partner with onboard HR Directors/Managers to support crew recognition, morale-building, and engagement initiatives.
• Track and report on learning participation, engagement, and impact using agreed KPIs and agile feedback loops.  
• Recommend improvements to learning programs based on crew feedback, performance trends, and brand evolution.
• Share best practices across ships to foster consistency and elevate the overall crew experience.
• Support succession planning efforts by identifying and mentoring high-potential crew members. 

Skills, Knowledge and Expertise

• Broad experience in learning and development, training, or talent management, preferably in hospitality or maritime environments.
• Strong facilitation and coaching skills, with the ability to engage diverse audiences.
• Familiarity with agile learning methodologies, microlearning, and experiential learning techniques.
• Deep understanding of brand standards and cultural transformation practices. 
• Excellent interpersonal and communication skills.
• Familiarity with Forbes standards or luxury service benchmarks is a plus.
• Ability to work independently and collaboratively in a multicultural, dynamic environment. 
• Excellent fluent English (verbal and written) is mandatory. English is the working and safety language on board Silversea vessels. This also includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Any other language is a plus. 
•  Proficiency with Microsoft Office tools and Microsoft 365 admin (Excel, Outlook, PowerPoint, Word, One Drive, SharePoint, etc). 

About Silversea

Silversea is the defining name in luxurious cruise travel, distinguished in the ultra-luxury market by its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. Silversea is proud of their reputation as the "World's Best" cruise line and seeks individuals who take personal pride in their work to join their award-winning staff. Silversea understands that their employees are their greatest asset and are committed to investing their resources in recruiting the very best. If you would like to work for one of the most respected organisations in the travel industry, "World's best cruise line" Silversea invites you to explore their current career opportunities.