Programme & Digital Assistant Position

Job Description – Programme & Digital Assistant (MV Renaissance)
Position Title: Programme & Digital Assistant
Department: Entertainment / Guest Experience
Reports To: Cruise Director / Guest Experience Manager
Ship: MV Renaissance

Position Summary
The Programme & Digital Assistant supports the delivery of all entertainment, enrichment, and guest‑engagement activities onboard MV Renaissance. This role manages the creation, coordination, and digital publication of all onboard programme content while supporting guest information flow.
Fluency in French is mandatory, as the ship caters to multilingual guests and requires clear communication across print, digital, and guest‑facing platforms.

Key Responsibilities
1. Daily Programme Coordination

Assist in preparing, proofreading, translating, and distributing the ship’s daily programme.
Ensure activity listings are accurate in both English and French.
Communicate programme changes efficiently across print, app, and digital signage.

2. Digital Content & Communication

Create bilingual (English/French) content for onboard digital platforms.
Upload schedules, promotional banners, and live updates to the ship’s app, signage, and in‑cabin TV.
Support photo, video, and graphic content creation as required.

3. Guest Experience Support

Provide information to guests about activities and digital tools in both English and French.
Assist with digital or programme‑related queries at entertainment desks or during events.
Offer basic troubleshooting for app usage and digital platforms.

4. Administrative & Operational Duties

Maintain bilingual programme archives and content databases.
Produce reports and participation summaries for management.
Coordinate production and distribution of printed materials in both languages.

5. Event Support

Assist with venue setup, signage placement, and coordination of presenters or hosts.
Support major onboard events, theme nights, embarkation activities, and enrichment lectures.
Ensure all event‑related digital displays and communications are updated in both English and French.

Skills & Competencies

Fluent proficiency in French (mandatory) — written and spoken.
Strong written English and proofreading ability.
Organisational and multitasking skills in a fast‑paced environment.
Confidence in guest interaction and public‑facing communication.
Familiarity with digital content tools (MS Office, Canva, basic editing apps).
Positive attitude, flexibility, and willingness to work varied hours.

Qualifications & Experience

Experience in entertainment operations, hospitality, guest services, communications, or marketing.
Prior cruise ship experience is an asset.
Demonstrated ability to produce bilingual content (French/English).
Must meet maritime medical and safety requirements.

Working Conditions

Shipboard contract; shared cabin accommodation.
Rotational schedule with evenings, sea days, and special event duties.
Required participation in mandatory safety drills and trainings.