Assistant Shore Excursion Manager / Shore Ex Associate

ISMIRA Agency actively recruiting for position Assistant SHORE EXCURSIONS MANAGER for Margaritaville!

The Shore Excursion Manager manages & controls the presentation, promotion, supervision and arrangement of all shore excursions offered in the various ports of call and onboard Viking Oceans’ Ships.

Benefits to work on board Margaritaville at Sea?
Cruise Line founded by former crew member
Embrace the Margaritaville lifestyle and deliver the FUN
Free accommodation, food and Wi-Fi for crew
Industry leading Salaries and Benefits + excellent tips
Focused on Crew Career Progression
Great Crew Recognition Programs and friendly atmosphere
Make Memories combining Work and Travel

REQUIEREMENTS:
Minimum 21 years old
Relevant ship experience is preferred
Good level of English language
High school diploma or equivalent is required.
Associate degree is preferred.

YOUR RESPONSIBILITIES

Cooperate with local tour operators to confirm reservations, buses, guides etc.; manage & control shuttle bus operations, when applicable.

Ensure the smooth dispatch and operation of all shore excursions; coordinate all shore excursions including the audio equipment required for each excursion.

Ensure that local guides are briefed and instructed accordingly, prior to each shore excursion and ship escort; Host and dine with guests, when necessary.
Supervise the sales of tours; take proactive action to promote and sell shore excursions.
Monitor the quality and service of all shore excursion operations, ensuring that all service delivery is in line with Viking’s STAR Service Standards.
Present Port Talks with the Cruise Director about each port of call, in the Star Theater.
Liaise and communicate closely with the Guest Services Manager, with regards to the daily scheduling of the Explorers Team, and provide ongoing support to ensure a smooth operation.
Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.
Organize guest and crew disembarkation in conjunction with all relevant parties to ensure proper execution.
Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to guest flow.
Provide the necessary guidance/training and information to the Shore Excursions Team and Explorer’ team, in accordance with company standards and operational needs.
Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime 

NOTE! We are authorized to process applicants only from certain countries: EU (Lithuania, Latvia, Estonia, Poland and occasionally from other EU countries for special projects) and NON-EU (Azerbaijan, Armenia, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Uzbekistan, Ukraine, Tajikistan, Turkmenistan).