Luxury Retail Sales Associate - onboard cruise ship

Job Summary

* 6 months on / 6-8 weeks off

* $1200 per month while working onboard, plus commission

* Preference to experience working on a ship in the retail shops department

PLEASE SUBMIT CV IN ENGLISH

Under the guidance of the Sales Floor Leader, the Sales Associate plays a crucial role in driving sales. The primary focus of this position is to provide exceptional customer service, demonstrate a deep understanding of our product assortment, and consistently surprise and captivate our customers.

Duties and Responsibilities:

• Provide outstanding customer service to passengers, assisting them with shopping needs and inquiries.
• Actively engage with passengers, offering product knowledge, recommendations, and personalized assistance.
• Inform guests about special offers, new products, and promotions.
• Handle guests' complaints and address queries promptly and professionally.
• Process payments accurately and efficiently, following charging protocols and procedures.
• Upsell and cross-sell merchandise to maximize sales and meet targets.
• Collaborate with team members to achieve daily, weekly, and monthly sales goals.
• Maintain cleanliness and tidiness of retail spaces through regular tasks such as hovering, mopping, and dusting.
• Maintain attractive store layouts and displays according to instructions and visual merchandising guidelines.
• Ensure proper pricing of shop items as per guidelines and management instructions.
• Monitor stock levels and promptly replenish products.
• Regularly check product sell-by dates and follow the FIFO (First In, First Out) principle.
• Assist with stock control, including receiving and storing large stock quantities while prioritizing asset protection, conducting cycle counts, and participating in inventories.
• Report any stock, sales, customer satisfaction, professional relations, or other business-related issues or discrepancies promptly to the management team.
• Be prepared to multitask and take on additional duties, including cruise line policies and procedures related to brand standards, safety, and security.
• Team player attitude.
• Can do attitude.
• Flexibility, Agility, efficiencies, openness to do more and inclusivity.
• Proactive Approach, diligence, consistency and strong ownership skills.
• Dedication, engagement, reliability, focus and tenacity qualities.
• Assignments to specific departments depending on vessel needs (i.e. Inventory, Beauty and Fine Watch Associate).

Required Skills and Experience

• Previous retail sales experience, preferably in a fast-paced environment. Shipboard retail experience is preferred.
• Knowledge of travel retail products and inventory management techniques.
• Strong customer service, communication, negotiation, and interpersonal skills, with the ability to engage and connect with passengers from diverse backgrounds.
• Attention to detail and strong organizational skills to maintain an orderly sales floor and inventory.
• Ability to work effectively within a team and independently with minimal supervision.
• Fluent in written and spoken English. Additional languages are preferred but not required.