Fleet Manager

Department: Hotel - Corporate

Employment Type: Fixed Term Contract

Reporting To: Sr. Manager Culinary Operations

Description

Ensure hotel compliance in accordance with GHES and RASS audit requirements, including the review of findings, follow-up actions, and implementation of corrective action plans until full resolution is achieved.

Maintain compliance with food safety, sanitation, and environmental standards, aligning with both global and local regulatory authorities, while working closely with the Public Health and Environmental departments.

Conduct and coordinate training for hotel personnel on food safety standards and procedures, ensuring alignment with brand requirements and applicable local government regulations.

Oversee and maintain full operational responsibility for the Stewarding Department, ensuring proper standards, organization, and efficiency across all vessels.

Lead food waste management initiatives in compliance with environmental regulations and company policies. This role also oversees galley assets, including fixed, mobile, and small equipment, ensuring they meet operational, safety, and maintenance standards while maintaining accurate PAR stock levels.

Key Responsibilities

Ensure sanitation standards are maintained in accordance with the latest CDC Vessel Sanitation Program (VSP) guidelines and other applicable public health regulations, including Canadian, Brazilian, USPH, and itinerary-specific requirements.

Monitor and validate overtime for supervised personnel in accordance with CBA and MLC 2006, conducting periodic Time & Attendance reviews and implementing corrective or preventive measures to maintain compliance and support financial targets related to ILO/overtime control.

Verify that all mandatory training requirements remain current and compliant with MLC 2006 standards while supporting a safe and healthy working environment aligned with organizational and sanitation policies.

Ensure consistent implementation of HESS-MS policies and procedures within assigned areas, promoting accountability and team adherence to safety and environmental standards.

Participate in onboard safety protocols, including drills and emergency procedures, and fulfill fleet safety responsibilities such as guest mustering when required during shipboard travel.

Contribution to Guest and Team Member Experience

Address guest complaints and feedback promptly and professionally, implementing appropriate corrective actions while recognizing and promoting positive guest feedback in line with the company’s positive reinforcement practices.

Demonstrate professionalism, integrity, and accountability in the execution of assigned responsibilities, while maintaining personal health, safety, and well-being in accordance with company standards and policies.

Support a respectful, collaborative, and inclusive workplace by fostering teamwork, assisting colleagues when needed, and remaining attentive to the physical and mental well-being of fellow team members.

Operational Effectiveness and Managing Company Resources

Conduct operational reviews onboard vessels to ensure alignment with hotel policies, procedures, and full compliance with HESS standards.

Prepare detailed compliance reports outlining observations, findings, and recommended corrective and preventive actions.

Support senior onboard leadership in maintaining high sanitation standards and continuous adherence to HESS requirements.

Deliver approved HESS-related training programs to strengthen operational understanding and regulatory compliance.

Lead sustainability initiatives, including food waste management and environmental compliance, ensuring alignment with reduction targets and the Environmental Compliance Plan (ECP).

Manage the rotation, development, and training of Chief Stewards and galley utility teams to maintain operational readiness and performance standards.

Oversee galley equipment assets—including fixed, mobile, and small equipment—to ensure functionality, safety compliance, and proper maintenance.

Participate in recruitment processes by conducting interviews for prospective Chief Stewards in accordance with company personnel policies.

Collaborate with the SERS department to review guest and crew accident data, support regulatory compliance initiatives, and contribute to achieving annual HESS objectives.

Analyze workplace incidents to identify root causes and communicate findings to relevant vessels or fleet groups to prevent recurrence.

Coordinate proactive safety initiatives aimed at identifying, mitigating, and eliminating hazardous onboard operations.

Support the planning and development of occupational safety training programs across the fleet.

Carry out additional responsibilities as assigned by the Sr. Manager Culinary | Operations | Hotel Compliance.

U.S.-specific responsibilities include:

Participate in required in-person compliance meetings and training sessions with shoreside management and culinary leadership concerning U.S. Public Health regulations.

Review and update compliance documentation and operational procedures in coordination with the Shoreside Culinary Operations Manager.

Coordinate with Ship Superintendents regarding new equipment requirements, replacement planning, delivery logistics, and onboard installation