Luxury Senior Sales Advisor (English & German - speaking)

Department - Retail
Accommodation - Shared
Contract duration - 7 months

Main Function
To provide exceptional personalized service to Guests while promoting and selling a premium selection of luxury jewelry and watches onboard MSC Cruises.
To act as a brand ambassador, combining expert product knowledge, sophisticated customer service and strong sales skills to create an outstanding luxury shopping experience and achieve assigned sales targets.

Qualifications
Fluent in oral and written English (working & Safety language of the Company).
A second language is highly desirable.
Proven experience in luxury jewelry and watches or a comparable luxury retail sales position with a recognized competitor.
Previous cruise ship experience is an advantage.
Proven track record of achieving and exceeding sales targets in a high-pressure, fast-paced retail environment.
Strong knowledge and genuine passion for luxury jewelry, watches and premium products.
Excellent communication and interpersonal skills, with the ability to build trust and establish long-term relationships with an international clientele.
Strong customer service orientation and a professional, polished and confident appearance.
Ability to work effectively as part of a multicultural team while leading by example.
Ability to work independently, take initiative and remain focused on achieving individual and team sales objectives.

MAIN RESPONSIBILITIES
1. To act as a brand ambassador and provide Guests with a highly personalized and professional luxury shopping experience.
2. To actively engage with Guests and identify their individual preferences, interests and purchasing needs.
3. To present and sell luxury jewelry and watches by providing expert product knowledge and personalized recommendations.
4. To explain the features, craftsmanship, materials, functionality and unique characteristics of products in an engaging and professional manner.
5. To achieve and exceed assigned individual and team sales targets through effective consultative selling techniques.
6. To build strong and lasting relationships with Guests and develop customer loyalty through exceptional personalized service.
7. To confidently handle high-value sales and guide Guests throughout the decision-making and purchasing process.
8. To identify opportunities for additional sales, cross-selling and up-selling while ensuring that recommendations are relevant to the Guest's preferences.
9. To maintain comprehensive and up-to-date knowledge of luxury jewelry and watch collections, brands, products and current promotions.
10. To maintain the highest standards of presentation and visual merchandising within the luxury retail area.
11. To ensure that all products are handled, displayed and stored in accordance with Company procedures and security standards.
12. To assist with stock control, inventory checks and other retail operational procedures as required.
13. To maintain accurate records and complete all sales-related documentation in accordance with Company procedures.
14. To handle Guest questions, requests and concerns professionally and efficiently, ensuring the highest level of customer satisfaction.
15. To collaborate closely with the Retail team and management to maximize sales opportunities and achieve departmental objectives.
16. To share product knowledge and sales expertise with colleagues and support the development of a high-performing team.
17. To maintain a professional and positive attitude and represent the MSC Cruises brand and its luxury retail partners at all times.
18. To comply with all Company policies, procedures, safety regulations and onboard retail standards.
19. To perform other related duties as assigned by the Retail Management.