Shore Excursions (Shorex) Manager

As a Shorex Manager, you will be responsible for the full operation, administration, and financial
performance of the onboard Shore Excursion Department. This includes overseeing all aspects
of tour sales, guest satisfaction, team leadership, and coordination with local tour operators. The
manager ensures that all excursions and related services are delivered with the highest standard
of service and professionalism while maximizing revenue and operational efficiency.

Benefits to work on board Margaritaville at Sea:

• Cruise Line founded by former crew member
• Embrace the Margaritaville lifestyle and deliver the FUN
• Free joining tickets, accommodation, food and Wi-Fi for crew
• Industry leading Salaries and Benefits + excellent tips
• Focused on Crew Career Progression
• Great Crew Recognition Programs and friendly atmosphere
• Make Memories combining Work and Travel

RESPONSIBILITIES:

• Promote and sell all available shore excursions to maximize revenue.
• Provide accurate and detailed information to guests regarding tour offerings.
• Proactively upsell and upgrade tours during guest interactions.
• Ensure consistently high levels of guest satisfaction through exceptional service and support.
• Handle and resolve guest complaints and refund requests professionally.
• Dispatch excursions shoreside in conjunction with local tour operators.
• Maintain clear communication with tour operators regarding guest counts and service requirements.
• Assign escorts and guides for excursions, and serve as a translator or representative when needed,
• etc.

REQUIREMENTS:

• Minimum 21 years old
• Relevant ship experience is preferred
• Good level of English language
• Ship experience is preferred
• Ability to communicate tactfully and effectively with guests, department heads and crewmembers to foresee and resolve problems and negotiate resolutions.

Joining the Margaritaville at Sea team means embracing our Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions, which are every guest, every time, act with integrity and respect, shared responsibility for the well-being of our guests, crew and community and each employee’s responsibility to be better than the rest. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.