Slot Technician - onboard cruise ship

Slot Technician 

• Contract: 26 weeks on/ 6 weeks off
• Salary: $2,300.00
• Cabin: Shared

POSITION SUMMARY

Responsible for the direct Supervision of the assigned Slot Operation in accordance with the directives as set down in the Casino Operations Manual. The Slot Technician will ensure that the highest standards of efficiency, guest service, and security are met in accordance with the company's policies and procedures.
The Slot Technician is an integral part of the Casino Operations team and as such is required to conform to the highest levels of professionalism, appearance, and communication.

The Casino Management may assign a Slot Technician other duties outside the casino Operation. The Slot Technician is expected to perform these duties to the highest standards of efficiency, guest service and security.

In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

ESSENTIAL FUNCTIONS
•Ensure all company policies concerning the Casino Slot Operation are followed.
•Resolve all technical/electrical faults on all makes of Slot machines, cash desk apparatus and gaming table equipment. Report any machine malfunctions to Casino Management.
•Preventative maintenance of all gaming equipment on a scheduled basis as set out by the Fleet head Technician.
•Respond to Casino patron's enquires regarding the machines within the Casino Slot Operation including features, terms, symbols and denominations.
•Repair and restore machine malfunctions including coin, bill or token jams.
•Initiate and process payments of jackpots after approval and verification determined by Casino Management.
•Initiate and process the refilling of Slot and bill exchange machines after appropriate approval and verification determined by Casino Management

Perform general maintenance and cleaning of all Slot Operation Machinery including machine lighting. Report any maintenance requirements to the Slot Head technician.
• Report any suspicious activity or security threat in the Casino to superiors and Surveillance.
• Submit daily reports/log of events of occurrences including jackpots, hopper fills, complaints and suggestions to the Slot Head Technician. Complete necessary paperwork when accessing machines.
• Assist in the Slot Drop. Record the Slot Machine readings before the assigned collection of coins/bills.
• Identify regular Slot patrons and assist Casino Hosts in tracking their play.
• Assist Casino Hosts in promotional activities including Slot competitions and tournaments.
• Reports to the Head Slot Technician on recommendations, improvements and overall operational aspects of the onboard Slot Operation.
• Assume the role of the head Slot Technician when deemed necessary by shoreside Casino Management.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

DIMENSIONS

• Will Supervise up to 6 Slot Attendants.
• Responsible for maintaining good guest relations within the Slot area.
• Must be able to provide quality service for a large passenger vessel that can include from 1,000 to 3,000 guests

NATURE AND SCOPE

• Under the direction of the Head Slot Technician, the Slot Technician is responsible for troubleshooting, repair, service, modify, and perform preventative maintenance of all electronic gaming devices. Monitoring an assigned Slot area and ensuring all Slot
• Machines are secured and in good working condition pursuant to NCL procedures and  game rules and limits.
• Responsible for supervision and control of all passengers involved in gaming activities enforcing all game rules with professionalism and enthusiasm.
• The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines

QUALIFICATIONS, EDUCATION AND ATTRIBUTES
QUALIFICATIONS

• Basic to Intermediate knowledge of point of sales systems is required.
• Intermediate to Advanced ability to read, write and effectively communicate in
• English is required; and other languages are preferred.
• Basic to Intermediate Typing and Computer software Skills: Microsoft Word & Excel, PowerPoint, and Outlook.
• One year of prior experience as a slot technician is preferred.
• Current Gaming License is preferred.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.

EDUCATION
• High School Diploma or Foreign Equivalent is required.
• Some college-related education is preferred.
• Formal training in the repair and troubleshooting of a variety of electrical and mechanical equipment from a recognized educational institution is required