Assistant Shore Excursion Manager

Assistant Shore Ex Manager 

As Assistant Shorex Manager, you will Manager assist the Shore Excursion Manager in overseeing and coordinating the daily operations of the onboard Shore Excursion Department. This role supports company goals by ensuring operational excellence, guest satisfaction, revenue generation, and team performance. The Assistant Manager works closely with team members to sell and manage tour bookings, maintain high service standards, ensure safety compliance, and handle administrative responsibilities. This position also plays a vital role in training, supervising, and stepping in for the Shore Excursion Manager when required.

* MUST have relevant ship experience in this role

Salary: $3500

Contract: 6 months

Cabin: Shared 

• Actively promote and sell all shore excursions, classes, and retail products to maximize revenue.
• • Provide accurate and detailed information to guests regarding tour offerings.
• • Upsell and upgrade excursions to increase per-person spend
• Monitor tour availability and participation minimums; offer alternative options when needed, manage waitlists, and update systems accordingly.
• • Assist guests with special requests and resolve complaints professionally and efficiently.
• • Manage excursion dispatch operations and coordinate with local tour operators.
• • Oversee guest disembarkation and tendering procedures.
• • Maintain regular communication with tour operators regarding guest counts, transportation, and service requirements.
• • Join excursions to ensure quality or serve as escort or translator as required.
• • Operate and maintain the Fidelio/Cruise Manager system for tour tracking, bookings, and reporting.
• • Prepare and submit reports to tour operators and internal departments.
• • Ensure safety, cleanliness, and operational readiness of the excursion desk and related areas.
• • Perform all administrative duties including ticket control, supply inventory, and documentation.
• • Train and support new team members and contribute to continuous development initiatives.
• • Attend departmental meetings and communicate updates to the team.
• • Clearly understand revenue and rating targets; monitor performance and adjust strategies accordingly.
• • Ensure consistently high levels of guest satisfaction through exceptional service and support.
• • Conduct promotional lectures and presentations on available tours to encourage sales.
• • Collaborate closely with supervisors, colleagues, and other departments to achieve optimal guest experience.
• • Maintain a visible presence during operational hours and engage with guests in a professional and approachable manner.
• Assist with the training, onboarding, and ongoing development of Shore Excursion Associates.
• • Suggest and implement new ideas for improving sales, efficiency, and guest engagement
• Conduct onboard tour presentations or lectures to promote tours.
• • Conduct onboard tours, classes and actively promote retail products.
• • Support the planning and execution of VIP or group excursion logistics.
• • Monitor guest feedback and contribute to service recovery efforts when needed.
• • Assist with performance reviews, disciplinary documentation, and team supervision as directed by the Shore Excursion Manager.
• • Be fully knowledgeable of the Shore Excursion Manager’s duties and ready to assume responsibilities in their absence.
• Computer literacy and familiarity with booking and excursion systems (e.g., Fidelio Cruise Manager).