Recreation Staff

QUALIFICATIONS

 Minimum of six months experience in a hotel, resort or similar in a customer service
position, preferably working with adults and children is required. Having coached or
instructed organized sporting events before would be preferred.
 Intermediate to Advanced ability to read, write and effectively communicate in
English is required; and other languages are preferred.

EDUCATION

 High school diploma or foreign equivalent is required.
 Completion of an accredited Certification Program in an athletic/recreational
discipline from a recognized educational institution is preferred.

ATTRIBUTES

 Outgoing, Proactive, Team Player, Problem Solver
 Passionate about hospitality and customer service driven
 Must have a professional appearance and good hygiene
 Respect for all co-workers and guests
 Pride in your work by creating positive energy, excitement and fun
 Able to work 7 days a week
 Demonstrate positive behaviors; smiling, being polite and courteous
 Able to develop a camaraderie with team members
 Ability to live in close quarters, share limited space with other cabin-mates

ESSENTIAL FUNCTIONS

 Needs to be very focused on the safe and efficient operation of the corresponding
Recreation venue.
 Required to have very good customer service skills dealing with both adults and
children that will be participating at events held in all Recreation venues.
 Understand and enforce the guidelines for safe practices when guests are using the
various activities and events in any Recreation venues. If confrontation arises, be
able to diffuse the situation and have the guest leave content.
 Ability to host an event or tournament that is relative to their position for up to 100
guests. Needs to have nice clarity and projection of voice and be able to interact well
with guests in this format.
 Be responsible of all equipment used to perform the role. In addition needs to report
to the Assistant Cruise Director on a daily basis any equipment malfunctions or
problems.
 Keeps necessary records of equipment use to comply with safety standards.
 Ensures waivers are signed before guest participates in any organized event on the
corresponding Recreation venue. Files away for record purposes and completed
waivers during their work period.
 Places orders of needed equipment through the Assistant Cruise Director in a timely
fashion.
 Understand the use of any personal protective equipment related to the position and
use it accordingly for themselves and guests.
 Observes carefully the operation of events that happen on the corresponding
Recreation venue and should any incident occur, report this to the Assistant Cruise
Director immediately.
 Provides feedback daily to the Assistant Cruise Director of events that occurred that
may need further attention or guest follow up.
 At times maybe required to assist with escorting Nickelodeon characters, helping out
with Nickelodeon events and will be trained to understand the Nickelodeon brand.
 Required to attend and contribute where applicable to any departmental or ship
meetings.
 Performs other related duties as assigned or as directed. The omission of specific
duties does not preclude the supervisor from assigning duties that are logically
related to the position.
 Must be familiar with the Safety and Environmental Protection Policy and the SEMS,
and carry out the policies and procedures appropriate for his/her position.