Shipboard - Guest Services Manager
- Recruiter:
- Windstar Cruises
- Category:
- Management Jobs
- Updated:
- September 22, 2015
Essential Duties & Responsibilities:
- Work according to the 6 key principles: show well, the right delights, service wow, sails are up, destination engagement and magical moments.
- Deliver the highest possible quality of Guest services on board.
- Manage the Reception, Daily program documents, daily planning guide including schedule of events and activities.
- Manage guest manifests and cabin inventory on board.
- Manage guest concerns and services, including and not limited to pre- and post voyage issues.
- Host and present social events on board, including but not limited to Captain’s introduction, Captain’s table, Repeater’s party and guest entertainers.
- Manages embarkation and disembarkation in partnership with Destination Manager and Hotel Manager, including dispatch of transfers and tours.
- Manage on board AVO program
- Host dinner tables when requested by Hotel Manager.
- Achieve orexceed guest quality standards and ratings for Reception service, library/DVD selection, Bar & Lounge Musicians, Ipod rental/Bose
- Sound dock system, in port entertainment and Television programs consistent with department and company goals, and recommend methods to improve the quality of the programs as needed.
- Manages and schedules the manning of the Reception desk, using the Shop Manager and Sports coordinators.
- Coordinate the use of local transportation in ports of call when needed.
- Support performance management system and attend all mandatory onboard meetings.
- Performs and manages other duties as assigned.
Requirements:
- STCW 4 Part Basic Training
- Experienced public speaker
- Strategic planner with sound technical skills, analytical ability, sound judgment and operational organization.
- Must have excellent communication skills and ability to relate to guests and employees at all levels.
- Must have ability to interface and maintain effective relationships with all departments and employees in a highly diverse environment and able to execute operational imperatives in a swift and demanding environment.
STCW Certificates
You will need valid STCW certificates to apply for this position. Find an STCW course near you.
Work Experience Requirements
All applicants must have previous experience in working on a Cruise Ship.
Language Requirements
Good knowledge of the English language is required.
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