Fast Track General Manager / Luxury Cruise Lines

Dear Candidate
We have new open positions for Fast Track General Manager – Retail with Several Luxury Cruise Lines.

Position Summary:
Provide leadership for a Mega Ship ($20 million+ annual revenue) onboard retail shops to promote and model our high quality retailing standards, continuously driving maximum sales results, superior quality customer service, talent development, and engagement. The Sales Manager must demonstrate honesty and integrity in all interactions.

Essential Duties and Responsibilities:
Please list in order of importance % of Time

1 Sales:
• Motivate and coach a sales team of 30+ and Assistant Manager team of 3+ to achieve/exceed sales
and promotional targets.
• In partnership with the Manager, ensure an effective and accurate business plan is in place
including a promotional planner.
• Ability to assess and develop talent in order to build leadership pipeline.
• Train the sales team to ensure successful key promotions, specialty sales, and execute a daily program for specific cruise itinerary to maximize passenger flow on sales floor.
• Analyze sales and inventory reports, providing feedback and results regarding both top and opportunity sellers.
• Proactively ensure that the sales team is strategically placed on shop floor based on knowledge & skill sets in order to maximize sales and productivity.
• Ability to remain flexible to business changes including demographics, itineraries and shop hours.
• Through effective coaching for sales techniques and other Starboard training, maximize all opportunities to close sales. 40%.

2 Service:
• Leads by examples and builds a spirit of service.
• Verify that the sales team is informed of product knowledge, selling and customer service techniques.
• Motivates and empowers others to achieve and excel.
• Attend to each guest’s need to ensure an exceptional guest experience.
• Coach associates to exceed guest expectations and validate by actively seeking out guest feedback and managing guest feedback.
• Promotes team work by ensuring that everyone works cooperatively towards a common goal.
• Ability to build relationships at all levels of onboard management in order to partner and influence business decisions. 40%

Job Requirements:
• Minimum 4 years of multi-unit or department store retail management experience
• Experience with sales volumes of $20 million+ and managing staffs of 30+ highly preferred

Additional Information
Would you like to gain valuable experience on board a luxury cruise line,travel the world, meet people from several nationalities and get paid for it? Yes!! Send us your English C.V.
We look forward to receiving your application! All your information will be kept confidential according to EEO guidelines.

If you fit the profile, you will be contacted by e-mail or what’s app and sms.
Please keep an eye on your e-mail and spam box to see if you received an invitation.
Kind Regards
Managing Director
Cruise Carreras