Mgr, CO Inbound CCI

Inbound Sales Manager - Celebrity Cruises

Great Vacations Begin With Great Employees!

Combine your experience and sense of adventure by joining our exciting team of employees.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  The Inbound Sales Manager is an exciting position consisting of the following responsibilities:

• Develop and implement CO strategies and tactics

• Collaborate with the Marketing Department to develop strategies for lead sourcing and planning

• Provide CO Sales Coaches with goals, coaching and feedback to facilitate their professional growth, the performance of their team, and their contribution to the organization

• Direct the efforts of the CO Sales Coaches in order to optimize morale, enhance the skills and productivity of CO Agents, ensure compliance and consistency in the application of company policies and Quality Assurance standards, and make recommendations to improve center efficiencies and customer satisfaction

• Champion the development and use of all Sales Skill Enhancement Tools such as Witness Coaching/Development and 5-Star Certifications

• Effectively manage resources to meet all corporate objectives, including optimizing service levels, handle times, auxiliary times, hold times, abandonment rates, e-quote's, booking-to-call ratios, product mix/revenue per call and any other statistical measurements/goals as established by the organization

• Ensure that all members of the CO organization represent Celebrity Cruises in a manner that enhances our corporate reputation. Remain visible and approachable to all members of the CO organization to ensure open, 2-way communication

• Interpret and implement company policies and procedures regarding direct customer bookings

• Partner with Human Resources in the screening and selection process, on-going employee management, career development for CO employees, management of the RCCL disciplinary process, and ensuring that the annual appraisal process is completed in a fair and timely manner

• Interface with all internal functions in order to build effective business relationships, facilitate problem resolution, and process improvements. Appropriately delegate assignments and authority

• Maintain harmony among peers, subordinates and superiors

• Performs other duties as required
  
  

Requirements:

• Inbound sales phone based center background and experience
• Strong sales experience and customer service background
• A talent for combining competitiveness and empathy leading a team
• Open to a non-traditional schedule
• Previous work in an environment of high expectations
• Ability to develop a strong team and train employees for front line call center roles
• Bachelors degree
• Travel industry experience
  
  

  Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

  Join our team as an Inbound Sales Manager!  Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 30-60 days.  During this time, you can view your application status on our career site. 

  Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

  RCL is an Equal Employment Opportunity employer.

  
  

Job: Sales
Primary Location: United States-Florida-Miami
Schedule: Full-time
Shift: Day Job
Employee Status: Regular