Content Analyst

Great vacations begin with great employees!
 
Combine your experience and sense of adventure by joining our exciting team of employees in Miami, FL.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

Responsible to manage content and exceptions within all SHRSS systems. The analyst uses business and technical knowledge to solve business problems by means of a systematic and disciplined approach. Analyst will be responsible to find common trends with the system to be addressed via software enhancements or process changes. Responsible for the accuracy of data within the systems.

Career Snapshot:

• Essential Duties and Responsibilities:
• Ensures consistency of content related to SHRSS systems, Monitor, audit and maintain the integrity of information being populated into various systems
• Manage exceptions with the systems and take appropriate actions for common exceptions
• Provides functional knowledge of SHRSS systems to various business areas.
• Participate in design and development projects.
• Performs the testing and certification process.
• Define content security permissions
• Create require documentation and SOP's.
• Ensure consistency of end user training on functionality and processes.
• Maintain and audit system content to ensure a high standard of data integrity.
• Partner with the Customer Care Help Desk to identify and resolve technical and functional issues.

Requirements:

• Bachelors degree from four-year college or university; or equivalent years of directly related systems experience
• Detailed oriented
• Ability to learn new systems and business processes
• Have advanced knowledge of excel( including advance functions, forms and macros) and knowledge of relational databases: Access, SQL and SQL/Visual Basic

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.
 
Join our team as a Content Analyst. It will take you 10-15 minutes to complete our application, which will help us better qualify your candidacy.  If you are being considered for this position you will hear back from us within the next 30 to 60 days.  During this time, you can view your application status on our career site.
 
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!
 
RCL is an Equal Employment Opportunity employer.

Job: Human Resources
Primary Location: United States-Florida-Miami
Schedule: Full-time
Shift: Day Job
Employee Status: Regular