Concierge

Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea.

We are currently seeking Concierge to join our team.  The Concierge position Provides a personalized guest service experience, where the anticipation of guest needs and expectations are executed in a timely manner.  The Concierge is to be instrumental in creating guest experiences and executing service that is second to none.  Consistently engage in conversation, relying a professional disposition and personality.

The Concierge position encompasses strong communication and organizational skills, essential problem-resolution skills, and active listening skills for all concerns relating to guest concerns and Concierge Services.

Responsibilities include (but are not limited to):

• Coordinates guests’ special, out-of-the-ordinary requests for onboard services under the direction of the Guest Relations Manager.
• Coordinates guests’ requests for shore side services in ports, i.e., limousine services, car rentals, restaurant reservations, etc., under the supervision of the Guest Relations Manager.
• Handles guests’ inquiries and complaints under the supervision of the Guest Relations Manager and ensures that they are resolved quickly, courteously, professionally and to the guests’ total satisfaction.
• Receives inquiries that may require a stateroom upgrade and these are forwarded to the Assistant Guest Relations Manager for processing.

Minimum Requirements:

• Minimum of two years hospitality management experience in an upscale hotel, resort or cruise line (shipboard experience preferred).
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
• Very strong communication, organizational, problem solving, decision making, and interpersonal skills.
• Superior customer service, team building and conflict resolution skills.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Basic computer software skills required.
• Possess a good understanding of numbering flow “Debits/Credits”, adjusting entries and corrections.
• Completes the “Lost Baggage Form” and obtain all pertinent information from the guests and keeps them constantly informed. Coordinates with the Pre and Post Department and/or the airlines the tracking of the luggage.
• Understands the Safety & Quality Management Program, and his/her responsibilities in the Safety Organization according to the Emergency plan and Station Bill. Must be available, capable and ready to act in the event of an emergency.
• Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
• As needed, under the guidance of the Hotel Director, may be called upon to assist with Star Code duties, and/or following a Star Code, to assist a guest.