IT Infrastructure Specialist

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea. At Royal Caribbean International, we believe that great vacations begin with great employees!  As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team.  With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.

The IT Infrastructure Specialist will assists in the IT Operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, Guest Stateroom telephone and interactive television equipment.

Career snapshot:

• Provides support for all internet cafe in-stateroom certified applications
• Determines whether internet cafe in-stateroom problem is caused by hardware such as modem, printer, cables, etc
• Installs, upgrades and configures internet cafe in-stateroom printing, provides users with network technical support
• Performs scheduled and preventative maintenance on all hardware and software as required, with a primary focus on maintaining the Internet Café in-stateroom equipment
• Ensures all Internet Café in-stateroom hardware is re-imaged and updated with the latest anti-virus applications when it is required.

Qualifications

Requirements:

• Bachelor’s degree in computer science, or related field from an accredited college or university or the international equivalent preferred
• ability to conduct basic LAN and/or WAN troubleshooting diagnostics
• Minimum six months experience in a user contact network help desk position along with desktop support experience in a Windows environment is preferred
• All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
• Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training

Preferences:

• At least 6 months of experience in a technical user-assistance role such as a helpdesk.
• Collaborates well and works up, down and across the organization.

Thank you for your interest in this role. Royal Caribbean Cruises Ltd., one of the world's largest cruise companies and employer of choice, has an array of brands including Azamara Club Cruises, Celebrity Cruises, Pulmantur and Royal Caribbean International. These brands offer a variety of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as IT Infrastructure Specialist. Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next 90 days. During this time, you can view your application status on our career site.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!