Specialist, Northeast Regional Sales Training

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Fl.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Specialist, Northeast Regional Sales Training

Position Summary:

The Sales Trainer is responsible for effectively implementing training initiatives in order to drive revenue and achieve sales goals. This includes creating, coordinating and conducting travel agent and sales manager training programs. These programs consist of brand, product, sales automation, technology, and sales skills. The Specialist reviews and monitors the success of the programs with an emphasis on results from Key Training Accounts. The Trainer may support other Sales Training efforts including developing training material, and/or supporting various Sales events.

Responsibilities:

• Develops and conducts travel agent sales training programs and sales manager training programs to include product training, sales skills, marketing skills, sales automation, and technology that will enable participants to better sell and promote the brand appropriately.
• Performs skill assessment to determine sales skill needs at the travel agent or sales manager level and then develops sales training programs or uncovers resources to address these needs.
• Develops a comprehensive training calendar prioritizing the best opportunities sales training within travel agencies, call centers, onboard, or at designated outside venues that mirror the current Sales strategies and executes all initiatives.
• Customizes approach to audience (front-line agents, owners, managers) as well as tailors messaging to the channel of distribution (home based, on line, retail or incentive)
• Responsible for maintaining and innovating online travel agent learning tool: University of WOW!
• Identifies and recommends new training policies or programs based on knowledge of identified training needs, business systems, or changes in products, procedures, or services.
• Communicates, tracks and reports records of training sessions. Analyze return on training (ROT) metrics to monitor account performance pre/post training.
• Organizes and maintains a reference library or resource for training manuals, testing and evaluation procedures, multimedia visual aids, and other educational materials in both hard and soft copies
• Manages execution of all elements of projects to assure on time, on budget, and delivery within agreed upon quality parameters to achieve desired results.
• Confers with internal departments to determine effective utilization of training, proper scheduling and applications of training and scope of training needs and initiatives relating to company strategies and goals.

Qualifications:

• Education: Bachelor degree from an accredited college or university in Training, OD, or HR preferred.
• Minimum of 3 years experience in a related training field, or training design/delivery and /or development experience required.
• Must have excellent verbal and written communication skills.
• Microsoft Office suite skills- PowerPoint a must.
• Experience in travel industry preferred
• Travel Required: 80%
• Certification: Professional training certification preferred
• Position is Field based.
• Proficient in facilitation and presentation skills.
• Skill in project management.
• Knowledgeable of Microsoft Office suite skills- including PowerPoint.

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as our Specialist, Northeast Regional Training.  Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 30-60 days.  During this time, you can view your application status on our career site. 
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.