Fine Jewelry Specialist

MSC Cruises is the market leading cruise company in the Mediterranean, South Africa and Brazil. The Company offers a wide range of seasonal itineraries in northern Europe, the Atlantic Ocean, the French Antilles, South America, South Africa, the Canary Islands, The United Arab Emirates and Australia.

MSC Cruises is looking for serious and highly motivated professionals who are keen to make a hospitality career at sea with us, providing the standards of service that ensure our clients come back on our cruise ships. A career in MSC Cruises is a job like no other.

We are currently searching for:

JOB TITLE

FINE JEWELRY SPECIALIST

MISSION

Being part of the Shop team, the Fine Jewelry Specialist will provide our high quality retailing standards, continuously driving maximum sales results and superior quality guest service.

RESPONSABILITIES AND DUTIES:

• Achieve/exceed sales goals as outlined by the company;
• Acknowledge and offer a welcoming greeting to the guest as they enter the store;
• Present merchandise with enthusiasm, and assist in the selection by making recommendations to the guest;
• Inform the guest of in-store specials and promotions on and their advantages in order to drive sales;
• Displays and sells jewelry and watches: Advises customer on quality, cuts, or value of jewelry and gems and in selecting mountings or settings for gems;
• Accurately advise the guest on use/care of the merchandise in order to close the sale;
• Utilize add-on selling, cross-selling, and merchandise upgrading techniques to meet the guest’s needs and maximize sales;
• Accurately receive and check-in merchandise deliveries to the vessel;
• Keep shelves and fixtures organized and fully replenished on a timely and ongoing basis;
• Partner with the visual team for merchandise placement and display maintenance;
• Ensure always the cleaning of the shop.

EDUCATION

• High School diploma.

KNOWLEDGE AND SKILLS REQUIREMENTS

• Proven experience as Fine Jewelry Specialist, either ashore or on board;
• Proven experience in grading stones for color, perfection, and quality of cut;
• Tested and proven geographic and cultural knowledge with the capability of socializing with Guests of all ethnic backgrounds;
• Proficient English-language speaking, reading, and writing skills;
• Multiple language skills as required for certain ship assignments;
• Strong communication and negotiation skills;
• Persuasive Customer Service Skills;
• Strong merchandising skills.
• Team working.

STARTING DATE

• As soon as possible.