Hotel Director

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea.   At Royal Caribbean International, we believe that great vacations begin with great employees!  As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team.  With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.

Directs the Hotel operation onboard the vessel to ensure company, divisional and ship performance objectives set against the TGS Triangle are met or exceeded by performing the following essential duties and responsibilities personally or through subordinate managers.  The Hotel operation consists of Food & Beverage, Housekeeping, Guest Services, Financial Operations, Facilities Management, Entertainment & Guest Activities, Human Resources, Training & Development, Information Technology Operations, Casino Operations, Doctor & Medical Facilities and all onboard revenue managers. 

Career snapshot: 

•Plans, coordinates and controls the operation of the Hotel organization.  Directs the function of all Hotel personnel through the management of department heads. Recruits, motivates and develops staff. Maintains effective employee relations

•Ensures the highest level of guest satisfaction by providing quality guest services and amenities within corporate standards.  Serves as the highest level of authority in answering guests" complaints and resolving problems

•Establishes and maintains effective internal communications including regular department head meetings to ensure optimum teamwork and productivity

•Continually encourages teamwork and cooperation between all Hotel shipboard employees and Marine shipboard employees.  Keeps Captain and marine management team informed of Hotel activities

•Implements the business and operating budget plans to ensure on an on-going basis optimum total guest satisfaction, sales potential and profitability.  Reviews operating budgets and revenue reports.  Analyzes established goals and objective compared to actual results and implements recommendations to achieve projected goals

•Establishes and maintains a prominent level of visibility and involvement throughout the vessel and in business, social and governmental communities as appropriate. Utilizes electronic media to frequently communicate with guests and shipboard employees. Polls guests and shipboard employees for feedback.