Guest Services Officer - Royal Caribbean / Crown Recruitment

By applying directly with Crown Recruitment you are guaranteed a fast response to your application. If selected a skype webcam interview is arranged with the UK office followed by skype webcam with the Miami office. Crown Recruitment has established itself as the authorized Hiring Partner for Royal Caribbean for 20 years and there are no agency fees.

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea. At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.

The Guest Services Officer will be responsible for "Delivering the Wow" while demonstrating exemplary problem resolution skills to our guests at all times.

Qualification

Requirements:

1. Minimum one-year experience in a customer contact position within the hotel, cruise, or related industry
2. Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required
3. Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively
4. Ability to operate basic office equipment, including telephones, computers and copy machines
5. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages is required
6. All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
7. Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training.