Situation Management Lead

Great Vacations Begin With Great Employees!

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, FL. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

This position is responsible for the development, review, organization and implementation of emergency preparedness plans for RCL corporate offices and ships both at sea and while in all ports of call globally. Ensures that the situation management team and corporate response teams (Go Teams) are fully trained and aware of the details of their responsibilities. Ensures that all brands, departments and offices within the corporation have effective plans and exercise programs in place. This position has the potential for interaction with environmental and maritime officials from international government agencies, media and disaster-relief agencies in the US and abroad to establish appropriate standards for emergency response. Interacts with corporate personnel at all levels to establish accountability protocols and to brief and debrief all types and levels of emergencies.

Career Snapshot:

• Facilitates the Situation Management Team meetings (SitReps) to discuss emergency situations and, when necessary, leads the development of response and contingency plans
  • This includes leading situation meetings of low and moderate complexity levels, arranging conference calls, activating corporate emergency notification system, situation room setup, distribution of the results of the SitRep process to the Organization, and analyzing the aftermath of emergency situations based on participant reports
• Responsible for monitoring non-SitRep situations and incidents which may lead to an emergency situation, and issues alerts to the appropriate levels of management based on that information
• Maintains industry knowledge of situation management software tools
• Maintains emergency contact lists and emergency contact information in various notification systems
  • Ensure the situational management process is subject to continuous review and improvement
• Manages and trains volunteer US based Go Team personnel in responding to emergency situations, ranging from routine situations involving large numbers of people to emergencies and crisis situations
• Coordinates and assists Global Services with international Go Team training to maintain uniform training standards
  • Serves as central contact point for deployment and ongoing support of Go Teams when necessary
• Develops and conducts corporate exercises/drills including scheduling, scenario development and coordination of authority involvement
  • Maintains compliance with regulatory required drills
  • Provides leadership and industry expertise while representing the company at exercises and drills organized by external authorities
• Coordinates development of shore side hurricane preparedness plans
• Reviews situation management manuals/plans from governmental agencies (e.g., FEMA, Red Cross and the NTSB), as well as other related industries to compare and implement best practices
• Manages and maintains the corporate response facilities and equipment including the Miramar and Miami Situation Rooms, advanced communication and audio-visual equipment
• Prepares training programs, GO Team deployment kits, emergency communication devices and other resources for all existing and new GO Team Members
  • Ensures training supplies and emergency kits are in stock at all times
• Prepares and maintains executive level reports on situational response metrics
• Develops, prepares and maintains ship board search and rescue plans as required by SOLAS. Submits the plans to the SAR data PROVIDER on an annual basis, as new vessels enter the fleet, and when extensive itinerary modifications occur.
  • Ensures existing plans are in compliance with current IMO requirement.

Requirements:

• Bachelor's degree in a related discipline or directly related experienced
• Minimum of 5 years of experience in the development, implementation and administration of maritime preparedness plans and drill planning and execution
• Experience supporting various information technology software programs including decision support systems
• Knowledge of federal, state, or international regulatory guidelines and reporting requirements as applicable
• Knowledge of relief and public safety organizations, both local and federal
• Advanced proficiency in the utilization of personal computers within a Windows environment including e-mail, Microsoft Word, Excel, Access database architecture and related printers and equipment
• Excellent interpersonal skills to communicate with all level of employees and management in a multi-cultural environment
• Superior writing and analytical skills to provide quality work with minimum direction
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Preferences:

• Maritime license with shipboard experience or equivalent military experience is preferred.

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as the Situation Management Lead. Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 30-60 days.  During this time, you can view your application status on our career site. 

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.