Specialist, Group Shore Excursion Sales

Great Vacations Begin With Great Employees!

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, FL. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

Position Summary:

This position is responsible for actively seeking and working on all group shore excursion requests starting with a minimum of 100 guests for all three brands. This individual will be involved in the day-to-day selling, promotion and retention of our groups shore excursions and will need to maximize revenue by achieving and exceeding individual and team targets together with maintaining and delivering the highest level of sales and customer service at all times.

Career Snapshot:

• Sell our Shore Excursions program to groups starting at 100 guests and above
  • Program to be offered can be either our global standard tours or customized experiences personalized to the needs of the guest
• Conduct outbound calls to Travel Partners, currently with booked groups across all brands, regarding commission program, sales campaigns and initiatives to grow group shore excursion revenue
• Maximize groups shore excursion revenue by customizing, up-selling and offer additional shore excursion options to trade partners and group leaders
• Work closely with Business Development Managers on monthly / weekly sales calls to bring the field sales teams up to date on what's new in group shorex, and be a point of contact for sales questions
• Quickly respond to leads received via email inquiry for groups over 100 guests
• Track and accurately maintain individual weekly sales figures as per department requirements in Salesforce.com
• Work with Shore Excursions Account Managers, Tour Operators and Shipboard Staff to design customized Shore Excursions program based on the group's needs
• Effectively communicate presentations to a wide range of audiences from executives to informal groups
• Determine appropriate group tour pricing inclusive of margins and commission to travel partners
  • Individual is empowered to negotiate pricing within pre-established parameters and determine most attractive commission program that will entice a travel partner or group leader to do business with us
• Professionally prepare presentations, proposals, contracts and site inspection itineraries in line with company standards
• Develop and maintain relationships with clients and key business partners to generate leads and client referrals
• Conduct training sessions with internal departments on group shore excursion programs/options and the importance of capturing the group shore excursion business
• Participate in sales events, trade shows, training opportunities, site inspections, familiarization tours and assist on-site for cruises as required

Requirements:

• Bachelor's Degree in related Travel, Tourism or Communications field
• Minimum 3 years direct sales experience
• Proven ability to meet sales quotas
• Excellent understanding of sales process from initial inquiry to closing sale
• Destination knowledge required
• Ability to work in a fast paced environment
• Take initiative to prioritize and complete multiple projects and meet deadlines
• Strong customer service skills
• Must be an effective and professional communicator through both verbal and written word
• Highly self- motivated with the ability and initiative to perform well under the pressures of a busy sales and service environment and exceed ambitious group shore excursion sales targets
• Exhibit professionalism and confidence when dealing with difficult internal and external customers
• Have good listening skills to understand a client's needs and use creative problem solving when necessary, to deliver a client's request and close the sale
• Excellent interpersonal skills to communicate and interact with colleagues, other departments and customers both independently and within a multiple team environment
• Ability to learn and use multiple computer systems effectively
  • Knowledge of a Windows environment with Microsoft Word, Excel, PowerPoint, Access, Lotus Notes
• Travel may be required for training, presentations, conventions, assist with groups on board or other sales functions as required

Preferences:

• Salesforce.com proficiency and experience a plus

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as the Group Sales Shore Excursion Specialist. Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next 30-60 days.  During this time, you can view your application status on our career site. 

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.