Windstar Cruises - Assistant Chief Housekeeper

Windstar Cruises is currently accepting applications for the position of Assistant Chief Housekeeper.  Previous cruiseline experience is required.

Essential Duties & Responsibilities:

• Work according to the 6 key principles: show well, the right delights, service wow, sails are up, destination engagement and magical moments.
• Supervision and oversees the execution of the work schedule as set by the Housekeeper.
• Completing overtime sheets for the department.
• Keeps all records in logbook and ensures proper follow up.
• Keeping the Housekeeper informed about staff performances and supporting corrective actions taken.
• Assisting in training motivates housekeeping personnel.
• Requisitioning amenities, cleaning materials, beverages, and fruits for the department
• Following up on repair orders and use of  the AVO system.
• Holding regular inspections of guest and crew cabins, guest and crew areas.
• Ensuring implementation of proper hygiene standards.
• Ensuring proper handling of ship’s equipment used in the housekeeping department.
• Keeping daily briefings with GPA Housekeeping..
• Performs and manages other duties as assigned.
• Responsible for the housekeeping and presentation of public rooms and areas.
• Responsible for uniform issue, inventory and order.
• Responsible for the housekeeping of officer and crew accommodation.
• Responsible for the organization of loading and offloading passenger baggage and the on board collection and distribution of same.
• Ensuring a high level of service is maintained in officer cabins delivered to company standards.
• Initiate corrective action as required and continually feedback to Chief Housekeeper.
• Review feedback from staff and passengers (inc. COB’s) and initiate positive response or corrective action as necessary as agreed by the Chief Housekeeper.
• Support new initiatives and propose to the Chief Housekeeper ideas for product and service development.
• Ensure reports are comprehensive, accurate and timely.
• Ensure all logs are accurately completed and on time includes but not limited to: training logs, cleaning schedules,  etc.
• Actively participate in inspections as required.
• As Asst Housekeeper will fully support the shipboard operation and remain flexible to ensure self and team actively participate as required.
• Complies with all legal, safety, environmental, hygiene, and administration procedures as outlined in all company procedures.
• Continually monitor technical issues within the areas of responsibility and ensure that issues  are correctly reported and followed up.
• Liaise closely with the Chief  Housekeeper and Technical department to ensure effective resolution of issues minimizing impact on customer service and staff efficiency.
• In liaison with the Chief Housekeeper will ensure that career development plans are in place and progressed for all Housekeeping staff. 
• Responsible for completing appraisals for all direct reports and contributes to appraisals for all staff in own areas.
• Monitors performance of individuals and ensures that performance improvement plans are in place where necessary.
• Identifies training needs for individuals and groups and ensures that ‘essential’ and job skills training continually takes place to optimize guest service, maximize revenue and reduce costs. 
• Responsible for ensuring training records are in place and updated as required in all own areas.

Requirements:

• STCW 4th Part Basic Training
• Senior High School Graduate
• PSCRB Certificate
• Valid Seafarers Medical
• Must pass a security background check
• Latest experience must be within the past 2 years