Assistant Chief Housekeeper

Summary:

The Assistant Housekeeper assists the Chief Housekeeper with the supervision of the housekeeping department according to the 6 key principles that drive the guest experience culture.

Essential Duties & Responsibilities:

• Work according to the 6 key principles: show well, the right delights, service wow, sails are up, destination engagement and magical moments.
• Supervision and oversees the execution of the work schedule as set by the Housekeeper.
• Completing overtime sheets for the department.
• Keeps all records in logbook and ensures proper follow up.
• Keeping the Housekeeper informed about staff performances and supporting corrective actions taken.
• Assisting in training motivates housekeeping personnel.
• Requisitioning amenities, cleaning materials, beverages, and fruits for the department
• Following up on repair orders and use of  the AVO system.
• Holding regular inspections of guest and crew cabins, guest and crew areas.
• Ensuring implementation of proper hygiene standards.
• Ensuring proper handling of ship’s equipment used in the housekeeping department.
• Keeping daily briefings with GPA Housekeeping..
• Performs and manages other duties as assigned.
• Responsible for the housekeeping and presentation of public rooms and areas.
• Responsible for uniform issue, inventory and order.
• Responsible for the housekeeping of officer and crew accommodation.
• Responsible for the organization of loading and offloading passenger baggage and the on board collection and distribution of same.
• Ensuring a high level of service is maintained in officer cabins delivered to company standards.
• Initiate corrective action as required and continually feedback to Chief Housekeeper.
• Review feedback from staff and passengers (inc. COB’s) and initiate positive response or corrective action as necessary as agreed by the Chief Housekeeper.
• Support new initiatives and propose to the Chief Housekeeper ideas for product and service development.
• Ensure reports are comprehensive, accurate and timely.
• Ensure all logs are accurately completed and on time includes but not limited to: training logs, cleaning schedules,  etc.
• Actively participate in inspections as required.
• As Asst Housekeeper will fully support the shipboard operation and remain flexible to ensure self and team actively participate as required.
• Complies with all legal, safety, environmental, hygiene, and administration procedures as outlined in all company procedures.
• Continually monitor technical issues within the areas of responsibility and ensure that issues  are correctly reported and followed up.
• Liaise closely with the Chief  Housekeeper and Technical department to ensure effective resolution of issues minimizing impact on customer service and staff efficiency.
• In liaison with the Chief Housekeeper will ensure that career development plans are in place and progressed for all Housekeeping staff. 
• Responsible for completing appraisals for all direct reports and contributes to appraisals for all staff in own areas.
• Monitors performance of individuals and ensures that performance improvement plans are in place where necessary.
• Identifies training needs for individuals and groups and ensures that ‘essential’ and job skills training continually takes place to optimize guest service, maximize revenue and reduce costs. 
• Responsible for ensuring training records are in place and updated as required in all own areas.
• Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training
• Ability to read, write and speak English clearly and distinctly

Requirements:

• STCW 4th Part Basic Training
• Senior High School Graduate
• PSCRB Certificate
• Valid Seafarers Medical
• Must pass a security background check
• Latest experience must be within the past 2 years

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel to the yachts and extended stay up to 10 months on board is required. Regularly required to sit and stand.  Occasionally required to lift and/or move up to 40 pounds.  Specific vision abilities required by this job includes close vision.  Some stress may occur, especially during traveling periods and during periods of daily activities. 

Supervisory Responsibilities:              Yes              No

Who:    Surf Only- Steward Cabin, Steward Night, GPA Housekeeping, GPA Officers

Windstar Cruises is an Equal Opportunity Employer